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Account Manager
2 months ago
As a key member of our sales and marketing team, the Account Manager - Electrical Supply Distribution will be responsible for managing assigned customer account relationships and focusing on opportunity prospects and accounts. This role will promote Border States' products, services, and capabilities to maximize customer sales potential.
Key Responsibilities- Meet or exceed sales goals established by the company.
- Penetrate and grow current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
- Meet and exceed daily outreach expectations through a consistent process in a structured account planning environment.
- Identify targeted opportunities that align to active promotions and new/increased capabilities.
- Prospect, validate, and convert new opportunity prospects by identifying and targeting appropriate influencers and positioning the company appropriately vs. competition.
- Understand customer business objectives and translate them into a company differentiated advantage.
- Translate customer business objectives into a company differentiated advantage by understanding desired customer business outcomes.
- Keep current with company offerings, value advantage, and competitive landscape.
- Guide high opportunity accounts to Senior Account Manager when appropriate.
- Ensure quality customer support through expediting, pricing, follow-up, returns, and other services as required.
- Provide customers with timely follow-up on technical inquiries and requests, which may be needed after business hours as well.
- Input TCCM cost savings documentation relevant to the assigned customer base.
- Direct the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
- Coordinate sales strategies with preferred vendors to maximize customer sales potential.
- Actively manage and direct company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for Border States.
- Participate in and advise sales management on the implementation and success of marketing plans and strategies.
- Provide input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service, and support, competition, procedures, and market/customer potential.
- Provide strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
- A four-year business, sales, marketing, or trade degree or the equivalent in related work experiences.
- Two years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
- Experience with contract negotiation.
- Experience with presenting in front of a large group.
- Ability to read, write, and speak in English required.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email, and SAP software.
- Consistently provide responsive, quality service to meet and exceed customer expectations.
- Technical competence in understanding electrical systems.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to effectively plan and organize.
- Excellent customer service skills, including being competent, accurate, responsive, and engaged.
- Ability to read a one-line diagram (electrical drawings).
