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Senior Manager, Loan Servicing and Monitoring

2 months ago

Chicago, Illinois, United States Bank of Montreal Full time
Job Summary

We are seeking a highly skilled and experienced Manager, Special Asset Management Unit and Cross Border Servicing to join our team at Bank of Montreal. As a key member of our organization, you will be responsible for providing loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

Key Responsibilities
  • Foster a culture aligned to Bank of Montreal's purpose, values, and strategy, and role model Bank of Montreal values and behaviors in all that you do.
  • Ensure alignment between values and behavior that fosters diversity and inclusion.
  • Regularly connect work to Bank of Montreal's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Address more complex escalated customer requests and transactions or escalate with recommendations.
  • Act as a trusted advisor to assigned business/group.
  • Influence and negotiate to achieve business objectives.
  • Recommend and implement solutions based on analysis of issues and implications for the business.
  • Assist in the development of strategic plans.
  • Identify emerging issues and trends to inform decision-making.
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Help determine business priorities and best sequence for execution of business/group strategy.
  • Build effective relationships with internal/external stakeholders.
  • Lead the development of the communication strategy focusing on positively influencing or changing behavior.
  • Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Develop and manage a business/group program.
  • Review the program for effectiveness, consider industry trends, and recommend enhancements; make changes as required.
  • Process more complex transactions and activities.
  • Research and resolve discrepancies and issues or escalate to manager, as required.
  • Lead/participate in the design, implementation, and management of core business/group processes.
  • Identify business needs, design/develop tools and training programs; may include delivery of training to audiences.
  • Act as the day-to-day contact for vendors; support the implementation, maintenance, and sustainment of vendor solutions.
  • Collaborate to execute loan servicing and monitoring requests.
  • Prepare customer notifications and billings, and process services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Execute and manage documentation to ensure that records are maintained in a proper manner.
  • Analyze data and information to provide insights and recommendations.
  • Collaborate with internal and external stakeholders to deliver on business objectives.
  • Support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Focus is primarily on business/group within Bank of Montreal; may have broader, enterprise-wide focus.
  • Provide specialized consulting, analytical, and technical support.
  • Exercise judgment to identify, diagnose, and solve problems within given rules.
  • Work independently and regularly handle non-routine situations.
  • Broad work or accountabilities may be assigned as needed.
Qualifications
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Knowledge and understanding of business unit's products and services, processes, and controls – In-depth.
  • Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications – In-depth.
  • Loan IQ experience.
  • Non-performing loan processing (asset).
  • Understanding of business unit's risk and regulatory requirements – In-depth.
  • Ability to multi-task in a fast-paced environment.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
  • Data-driven decision making - In-depth.
Compensation

The salary range for this position is $72,000 - $134,500.00 per year, depending on experience and qualifications. The salary will be pro-rated based on the number of hours regularly worked for part-time roles. The salary listed above represents Bank of Montreal's expected target for the first year in this position.

Bank of Montreal's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. Bank of Montreal also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.