Client Experience Associate

7 days ago


Redlands, California, United States WS Audiology Americas Full time
About the Role

WS Audiology Americas is a leading provider of hearing healthcare solutions. We are seeking a highly skilled Client Experience Specialist to join our team.

Key Responsibilities
  • Maintain accurate and up-to-date client records
  • Prioritize welcome and confirmation calls to ensure exceptional customer service
  • Manage clinic schedules to ensure efficient patient care
  • Enter stock and custom orders, perform weekly inventory audits, and maintain accurate records of cash and bank deposits
  • Maintain a clean and inviting environment, and possess basic knowledge of hearing aid technology
  • Assist with basic hearing aid troubleshooting and cleaning
  • Stay up-to-date on current products, promotions, and pricing
Requirements
  • High School Diploma or equivalent
  • Experience in customer service and office administration
  • Excellent oral and written communication skills
  • Proficiency with computers, including scheduling software and MS Office
  • Strong multi-tasking, organization, and time-management skills
What We Offer
  • A competitive hourly rate of $20
  • A professional development team and opportunities for career advancement
  • A dynamic and supportive work environment


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