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Client Success Specialist

2 months ago

Redlands, California, United States Performance Physical Therapy Full time
Job Summary

We are seeking a highly motivated and detail-oriented Client Success Specialist to join our team at Performance Physical Therapy. As a key member of our client care team, you will play a critical role in ensuring the success of our clients and driving business growth.

Key Responsibilities
  • Client Support: Provide exceptional customer service to our clients, responding to their needs and concerns in a timely and professional manner.
  • Marketing Projects: Assist in the development and implementation of marketing projects, including social media marketing, content creation, and campaign analysis.
  • Client Care: Work closely with our client care team to ensure seamless communication and coordination with clients, management, and other stakeholders.
  • Data Analysis: Collect and analyze data to track online marketing activities and present findings to management.
  • Client Records: Maintain accurate and confidential client records, ensuring compliance with company policies and procedures.
Requirements
  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with clients, management, and other stakeholders.
  • Time Management: Demonstrate strong time management skills, with the ability to prioritize tasks and meet deadlines.
  • Organizational Skills: Possess exceptional organizational skills, with the ability to maintain accurate records and files.
  • Technical Skills: Familiarity with Microsoft Office suite and Google suite, as well as digital marketing tools.
Preferred Qualifications
  • Marketing Experience: Previous experience in marketing or a related field, preferably in the healthcare industry.
  • Education: Bachelor's degree in a related field, such as marketing or business administration.