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Client Success Coordinator

2 months ago

Redlands, California, United States PERFORMANCE PHYSICAL THERAPY Full time
Job Description

We are seeking a highly motivated and detail-oriented Client Success Coordinator to join our team at PERFORMANCE PHYSICAL THERAPY.

Key Responsibilities
  • Client Support: Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Marketing Projects: Assist in the development and implementation of marketing projects, ensuring they are completed on time and within budget.
  • Team Collaboration: Work closely with our client care team to achieve overall marketing goals and create reports to track progress.
  • Social Media Management: Assist in creating, editing, and posting social media content to maintain a strong online presence.
  • Data Analysis: Collect and analyze data to prepare reports on online marketing activities and present findings to management.
  • Client Records: Maintain confidentiality of client records and ensure accurate and up-to-date information.
  • Complaint Resolution: Respond to client complaints in a friendly and professional manner.
Requirements
  • Excellent Communication Skills: Possess excellent customer service and communication skills, both in person and over the phone.
  • Team Player: Maintain a positive and efficient working environment as a team player.
  • Adaptability: Demonstrate a willingness to learn and assist in insurance verification and authorization.
  • Time Management: Possess strong time-management skills with the ability to multitask and prioritize tasks.
  • Organizational Skills: Exhibit exceptional organizational skills with high attention to detail.
  • Digital Marketing: Familiarity with digital marketing tools and software.
  • Microsoft Office: Proficiency in Microsoft Office suite and Google suite.
Preferred Qualifications
  • Healthcare Experience: Previous experience in healthcare industry marketing or a similar position is preferred.
  • Bachelor's Degree: A bachelor's degree is preferred.