Patient Service Coordinator

3 days ago


Knightdale, North Carolina, United States Forefront Dermatology Full time
{"title": "Patient Service Representative", "description": "Overview

Forefront Dermatology is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for ensuring a positive patient experience from check-in to check-out.

Responsibilities
  • Manage patient check-in and check-out processes, including verifying insurance and updating patient information.
  • Handle multi-line phone system and respond to patient inquiries in a professional and courteous manner.
  • Maintain accurate and up-to-date medical records, including filing and scanning documents.
  • Collect co-pays and cash payments, and process transactions accurately.
  • Perform opening and closing clinic duties, including tidying the waiting area and reception counter.
  • Schedule follow-up appointments and respond to designated tasks in the electronic health record.
  • Order office supplies and maintain a well-stocked reception area.
  • Distribute mail and prepare for next day scheduled appointments.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of recent medical office experience or in a similar capacity preferred.
  • Proficient in basic computer functions and ability to learn new software quickly.
  • Excellent customer service, communication, and organizational skills.
  • Ability to operate standard office equipment and type a minimum of 40 wpm.
  • Attention to detail and ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
", "lang_code": "en-US"}

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