Senior Business Travel Specialist

3 weeks ago


New York, New York, United States American Express Global Business Travel Full time
Job Responsibilities
  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
  • Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
  • Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
Requirements
  • Previous experience in travel (preferably business travel) and comprehensive understanding of fares and ticketing rules for car, air, and hotel
  • Possession of native GDS expertise (Sabre)
  • Strong communication (written and verbal) and problem-solving skills
  • Ability to work independently and as part of a team
  • A strong attention to detail and commitment to delivering exceptional customer service

Please note that this role requires flexibility to work 12 PM to 9 PM Eastern Time.



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