Senior Business Travel Specialist
3 weeks ago
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
- Previous experience in travel (preferably business travel) and comprehensive understanding of fares and ticketing rules for car, air, and hotel
- Possession of native GDS expertise (Sabre)
- Strong communication (written and verbal) and problem-solving skills
- Ability to work independently and as part of a team
- A strong attention to detail and commitment to delivering exceptional customer service
Please note that this role requires flexibility to work 12 PM to 9 PM Eastern Time.
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