IT Field Support Specialist

1 day ago


Louisville, Kentucky, United States Technology Consulting, Inc. Full time
Job Title: Travel IT Field Technician

TCI is seeking a skilled Travel IT Field Technician to provide IT support to multiple offices and facilities throughout the Western KY and Louisville area.

Job Summary:

The successful candidate will be responsible for troubleshooting and resolving desktop and laptop issues, installing and maintaining hardware and software, and performing client LAN and hard disk cleanups.

Key Responsibilities:
  • Troubleshooting and Support: Troubleshoot and resolve simple desktop and laptop problems, including printer and network issues.
  • Hardware and Software Installation: Install, maintain, and acquire desktops, laptops, software, and peripherals located throughout the organization.
  • Client LAN and Hard Disk Cleanups: Perform client LAN and hard disk cleanups, and assist with end-user questions and problems.
  • Performance Monitoring and Tuning: Participate in performance monitoring and tuning of PC systems.
  • Spare Parts Inventory: Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
  • Communication and Relationship Building: Effectively communicate with clients, peers, and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, and management.
Requirements:
  • Experience: 4+ years of practical experience in an Information Technology deskside support position.
  • Technical Skills: Solid working knowledge and troubleshooting experience with printers, PC proficiency, Microsoft 365, Azure, iOS, mobile devices (phones, tablets, etc.), and wireless access.
  • Reliable Transportation: Reliable transportation is required for daily travel to various locations/facilities. Mileage reimbursement will be made at normal federal rate.

Please note that this is a long-term contract opportunity, and local candidates are preferred for local remote work.



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