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Operations Administrator

2 months ago

Garner, North Carolina, United States Duke Health Full time
About the Role

Duke Health is seeking a highly skilled and experienced Operations Administrator to join our team at the Duke Raleigh Campus. As a key member of our operations team, you will be responsible for providing on-site operational leadership and support to ensure the smooth delivery of patient care services.

Key Responsibilities
  • Provide crisis management and problem-solving skills to ensure timely and effective communication and collaboration among departments.
  • Act as the administrative liaison to patients, families, health system employees, and external customers.
  • Coordinate operations and personnel activities to meet departmental, hospital, and health system objectives.
  • Maintain interface with departmental personnel to ensure adequate space and facilities for patient care and coordination of facilities.
  • Oversee patient care flow and redirect and allocate resources as needed.
  • Determine necessary space, equipment, supplies, and support systems to ensure effective functioning of the unit/department.
  • Investigate patient/visitor concerns and implement appropriate courses of action.
  • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
  • Intervene and problem-solve for inter-/intra-departmental issues, facilitate interdepartmental communication, negotiation, and decision-making.
  • Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
  • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
  • Document pertinent information, actions, and decisions and communicate to appropriate leadership.
  • Communicate issues identified by front-line staff to appropriate administrative team related to new administrative or departmental initiatives.
  • Support clinical, operational, and facility services throughout the entire hospital on a 24-hour basis.
  • Collaborate with clinical and support staff to foster delivery of quality care.
  • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control, and Chief Medical Officer.
  • Assist staff in identifying clinical experts for specific patient population concerns.
  • Attend Code Five events and participate as needed; provide feedback for staff and complete QA report.
  • Assist Patient Access Services in coordinating patient placement.
  • Maintain visibility with hospital staff through rounds.
  • Assist in evaluating and reassigning staff during crisis situations.
  • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
  • Participate in JCAHO activities.
  • Coach staff in problem-solving, effective communication strategies, conflict resolution, and career path opportunities.
  • Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
  • Optimize resources to maintain facility operations.
  • Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
  • Function as on-site coordinator for internal/external disasters or other major events.
  • Assist with the initiation of the severe weather policy in conjunction with the leadership team.
  • Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
  • Determine when AOC is notified for second-level intervention.
Requirements
  • Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.
  • Work requires a minimum of five years of relevant experience of which two of the years must be clinical.
  • Current or compact RN licensure in the state of North Carolina required. BLS required.