Customer Service Representative
3 days ago
About the Role
United Community Bank is seeking a highly skilled and customer-focused Part-Time Customer Service Specialist to join our team. As a key member of our Customer Contact Center, you will be responsible for delivering exceptional customer service and support to our customers through various channels.
Key Responsibilities
- Provide high-quality customer service and support to customers through phone, email, and other communication channels.
- Process customer requests, including account maintenance, debit card maintenance, and online banking support.
- Meet and exceed personal scorecard goals, contributing to the overall goals of the department.
- Interact with customers and colleagues in a professional and caring manner, representing United Community Bank as a leader in customer service.
- Participate in training programs and maintain thorough knowledge of bank products and services.
- Collaborate with team members to achieve team performance goals and objectives.
Requirements
- High school diploma or equivalent required; Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience preferred.
- 1-3 years of banking, bank operations, retail, or customer service experience required.
- Strong verbal and written communication skills, with the ability to maintain a friendly, cheerful, and courteous demeanor.
- Ability to work a set or rotating schedule, including evenings and weekends, as needed.
- Proficient in Microsoft Office programs and standard office equipment.
- Self-starter with a passion for delivering superior customer service.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
Equal Employment Opportunity
United Community Bank is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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