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Client Support Specialist

2 months ago


Dublin, Georgia, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time
Job Overview

We are currently seeking candidates for the role of Client Support Specialist. In this position, you will play a vital role in representing Mr. Appliance. As the primary point of contact for our clients, you will embody our core values, demonstrating respect and courtesy to both customers and colleagues.

This role is ideal for individuals who are self-driven, enthusiastic, and passionate about assisting others. You should be committed to delivering exceptional customer service and capable of handling a diverse range of situations on a daily basis.

Benefits:
  • No weekend or evening shifts
  • Paid Vacation Leave: 1 Week
Key Responsibilities:
  • Answer incoming calls in a professional and courteous manner
  • Process work orders, return client calls, and address customer concerns
  • Perform additional tasks as required, which may include cross-training in related roles
  • Order and receive necessary parts
  • Schedule appointments and coordinate service technicians
  • Execute various clerical and office tasks to support business operations
Qualifications:
  • At least two years of experience in customer service
  • Excellent written and verbal communication skills
  • Detail-oriented with strong data entry capabilities
  • Positive demeanor
  • A collaborative team player who can also work independently
  • Punctual and reliable

Each of the 350+ Mr. Appliance locations operates as independently owned and managed franchises. We uphold our core values with Respect for all individuals, Integrity in all interactions, serving customers with Enthusiasm, and Enjoying the Process.