Customer Service Liaison

6 days ago


Santa Fe Springs, California, United States Custom Fabricating & Supplies (CFS) Full time

Job Summary:

The Customer Service Liaison is a critical role at Custom Fabricating & Supplies (CFS), serving as the primary point of contact for clients and prospects. This position requires a strong ability to work collaboratively with various departments, including Sales, Operations, Purchasing, Estimating, and Engineering, to ensure seamless communication and efficient workflow.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with existing and potential clients, fostering trust and loyalty through exceptional customer service.
  • Issue Resolution: Promptly acknowledge and resolve customer inquiries and complaints, providing timely and effective solutions to ensure customer satisfaction.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery of products and services.
  • Communication: Communicate effectively with internal and external stakeholders, including customers, sales teams, and other departments, to ensure seamless workflow and collaboration.
  • Problem-Solving: Analyze and resolve customer issues, utilizing problem-solving skills and technical knowledge to find effective solutions.
  • Reporting: Prepare and present data analysis reports to stakeholders, highlighting key trends and insights to inform business decisions.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
  • Knowledge and Skills: Develop and maintain a strong understanding of CFS products and services, as well as industry trends and best practices.
  • Team Collaboration: Participate in team meetings, conferences, and activities, contributing to a positive and collaborative team environment.
  • Confidentiality: Maintain confidentiality and discretion when handling sensitive customer information.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with accuracy and attention to detail.

Requirements:

  • Education: High School diploma or equivalent.
  • Experience: 3 years of customer service experience.
  • Skills: Proficient in Microsoft Office Suite, ERP/CRM experience.


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