Customer Service Representative

19 hours ago


Santa Fe Springs, California, United States AGSE Full time
Job Summary

An ambitious and customer-focused professional is sought to engage with commercial customers, providing exceptional service and building strong relationships. This role involves utilizing strong organizational and process skills to deliver feedback, manage quotes and orders, and ensure compliance with contractual requirements.

Key Responsibilities
  • Manage customer requests for quotes, sales orders, and repairs, ensuring timely and accurate processing.
  • Interface with internal departments to obtain feedback and ensure customer needs are met.
  • Monitor processing times and maintain accurate records of customer interactions.
  • Provide excellent customer service, resolving issues and complaints in a friendly and professional manner.
Requirements and Qualifications
  • Bachelor's degree in business or related field.
  • 2-5 years of customer service experience.
  • Intermediate skill level in Microsoft Office Suite.
  • Ability to work in a structured, process-oriented environment.
  • Proficient in business email writing skills and ability to navigate customer portals.
Preferred Qualifications
  • Previous aerospace industry work experience.
  • Previous manufacturing industry work experience.
  • Comprehensive understanding of Enterprise Resource Planning (ERP) System.
Working Conditions

Employees work under typical office conditions, with occasional exposure to moving equipment and moderate noise levels.



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