Front Desk Associate
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Houseperson at Loves Travel Stops & Country Store. As a Hotel Houseperson, you will be responsible for providing exceptional customer service, maintaining the cleanliness and organization of the hotel, and assisting guests with their needs.
Key Responsibilities
Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
Maintain the cleanliness and organization of the hotel, including the lobby, bathrooms, and common areas.
Assist guests with their needs, including checking in and out, answering questions, and providing information about the hotel and its amenities.
Perform various administrative tasks, such as processing payments, handling customer complaints, and maintaining accurate records.
Work collaboratively with other team members to ensure seamless operations and excellent customer service.
Participate in ongoing training and development to improve skills and knowledge.
Requirements
High school diploma or equivalent required.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Basic math skills and accuracy with handling cash and credit transactions.
Ability to lift up to 50 pounds and stand for long periods.
Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits
Competitive hourly rate.
Opportunities for advancement and professional growth.
Comprehensive training program.
Team-oriented and supportive work environment.
Discounts on fuel, food, and merchandise.
Work Environment
The Hotel Houseperson will work in a fast-paced hotel environment, interacting with guests and team members on a regular basis. The work environment is dynamic and requires flexibility and adaptability.
Diversity Statement
Loves Travel Stops & Country Store is committed to creating a diverse and inclusive work environment. We welcome individuals from all backgrounds and perspectives and are dedicated to providing equal opportunities for employment and advancement.
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