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Customer Service Associate

2 months ago

Midland, Texas, United States Wingstop Full time

Join the Wingstop Team

Are you enthusiastic about providing exceptional service? At Wingstop, we are dedicated to delivering a remarkable flavor experience with our signature wings, seasoned fries, and beloved sides. We are on a mission to spread flavor across the globe and are looking for team members who are committed to enhancing our customers' dining experience.

Your Role as a Customer Service Associate

As a Customer Service Associate at Wingstop, you will play a vital role in managing customer orders and ensuring smooth communication with the kitchen staff. Your responsibilities will include efficiently processing transactions, addressing customer questions, and maintaining high standards of food quality. Being a collaborative team member is essential in this dynamic environment. Your ability to thrive under pressure and create positive interactions for our guests will be crucial to your success.

What We Offer:

  • Employee discounts
  • Flexible working hours

Additional Information:

Previous experience in a cashier or restaurant role is preferred.

Food Handler Certification is required.

***Comprehensive online training (up to 5 hours) will be provided.

Key Skills and Qualifications:

Proficient in using Point of Sale (POS) systems.

Strong cash handling abilities.

Professional, courteous, and dependable attitude.

Excellent interpersonal and communication skills.

Demonstrate integrity, honesty, and accountability.

Core Responsibilities:

Welcome and assist customers in the restaurant.

Accurately process orders, provide menu details, and highlight specials.

Handle cash, credit, and gift card transactions efficiently.

Respond to customer inquiries and provide recommendations.

Ensure timely order preparation and delivery.

Maintain cleanliness and organization in the Front of House (FOH).

Follow safety and sanitation guidelines.

Adhere to the company's uniform standards.

Address customer feedback and escalate issues to management as needed.

Leave a lasting positive impression on every customer.

At Wingstop, we are more than just wings; we are about creating memorable flavor experiences. Our journey began with a commitment to serving delicious food, and we take pride in offering fresh, authentic wings and sides. Join us for a rewarding career filled with flavor.