Guest Services Representative
1 week ago
Position Overview:
The Guest Services Representative plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves registering guests, managing reservations, and performing various concierge duties while ensuring a high level of customer satisfaction.
Key Responsibilities:
- Welcome and register guests with a friendly demeanor, ensuring a smooth check-in and check-out process.
- Handle reservations, modifications, and inquiries efficiently, maintaining a thorough understanding of hotel services and amenities.
- Provide guests with information about local attractions, dining options, and hotel facilities.
- Maintain effective communication with team members and other departments to ensure seamless operations.
- Manage telephone inquiries and ensure that all calls are handled promptly and courteously.
- Adhere to company policies and procedures to promote a safe and efficient working environment.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Handle guest requests and complaints with professionalism and empathy, ensuring issues are resolved satisfactorily.
Qualifications:
- High School diploma or equivalent; relevant college coursework is a plus.
- Prior experience in hospitality or customer service is preferred.
- Strong interpersonal skills with a focus on delivering excellent customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in basic arithmetic and comfortable handling financial transactions.
- Familiarity with Microsoft Office applications is required.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Company Overview:
Home2 Suites Midland is dedicated to providing a home-like experience for our guests, with modern amenities and a welcoming atmosphere. We are part of a global hospitality management company that values exceptional service and employee satisfaction.
Benefits:
- Competitive benefits package including medical, dental, and vision coverage.
- Short-term and long-term disability income options.
- Paid time off and employee assistance programs.
- 401k retirement plan.
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