Guest Services Representative

1 week ago


Midland, Texas, United States Home2 Suites Midland Full time

Position Overview:

The Guest Services Representative plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves registering guests, managing reservations, and performing various concierge duties while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Welcome and register guests with a friendly demeanor, ensuring a smooth check-in and check-out process.
  • Handle reservations, modifications, and inquiries efficiently, maintaining a thorough understanding of hotel services and amenities.
  • Provide guests with information about local attractions, dining options, and hotel facilities.
  • Maintain effective communication with team members and other departments to ensure seamless operations.
  • Manage telephone inquiries and ensure that all calls are handled promptly and courteously.
  • Adhere to company policies and procedures to promote a safe and efficient working environment.
  • Assist in maintaining the cleanliness and organization of the front desk area.
  • Handle guest requests and complaints with professionalism and empathy, ensuring issues are resolved satisfactorily.

Qualifications:

  • High School diploma or equivalent; relevant college coursework is a plus.
  • Prior experience in hospitality or customer service is preferred.
  • Strong interpersonal skills with a focus on delivering excellent customer service.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in basic arithmetic and comfortable handling financial transactions.
  • Familiarity with Microsoft Office applications is required.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

Company Overview:

Home2 Suites Midland is dedicated to providing a home-like experience for our guests, with modern amenities and a welcoming atmosphere. We are part of a global hospitality management company that values exceptional service and employee satisfaction.

Benefits:

  • Competitive benefits package including medical, dental, and vision coverage.
  • Short-term and long-term disability income options.
  • Paid time off and employee assistance programs.
  • 401k retirement plan.


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