Technical Manager

4 weeks ago

Charlotte, North Carolina, United States BrightSpeed Full time
Job Title: Technical Manager - Bill to Cash Process

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

We are seeking a highly skilled Technical Manager to lead the implementation of applications and solutions to support the bill-to-cash process using SAP technologies, including BRIM, FICA, and FSCM.

Key Responsibilities:
  • Develop and implement innovative applications and solutions to support the bill-to-cash process.
  • Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes.
  • Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations.
  • Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes.
  • Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives.
  • Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance.
  • Manage a team of developers, testers, and designers to ensure high-quality deliverables.
  • Ensure operational excellence and be data-driven by developing, monitoring, and reporting critical KPIs around application health, availability, business metrics, and more.
  • Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes.
  • Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls.
  • Provide regular updates and reports to senior management on the progress of application development and operations.
Requirements:
  • Bachelor's or master's degree in MIS, MBA, or related field.
  • 7+ years of experience in delivering business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 2+ implementations.
  • Strong leadership and people management skills.
  • Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts and delivering high-quality software solutions.
  • Proven experience of payments, collections, credit, disputes, and cash processes.
  • Strong experience in software development life cycle (SDLC) methodologies including Agile.
  • Excellent communication and interpersonal skills.
  • Experience working in the telecommunications industry is a huge plus.
  • Strong analytical and problem-solving skills.
  • Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React a plus.
  • PMP or CSM certification a plus.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits.

We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances.

We are an Equal Opportunity Employer/Veterans/Disabled and are committed to diversity, equity, and inclusion. We believe that when we bring our authentic selves to work, everyone is better as a result.

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