Retail Operations Manager

1 week ago

Savannah Georgia, United States Hotel Bardo Savannah Full time
Job Title: Retail Operations Manager

Hotel Bardo Savannah is seeking a highly organized and dynamic individual to oversee the retail shop and retail operations at our flagship property. As a Retail Operations Manager, you will be responsible for managing the retail experience, driving sales, and flawlessly representing the Bardo brand to our guests and club members.

Key Responsibilities:
  • Run shop operations during operating hours, ensuring a seamless and engaging experience for guests.
  • Own Shop Bardo inventory management, collaborating with the Finance, Operations, and Brand teams to drive sales and optimize inventory levels.
  • Partner with the Brand team to execute in-shop events, new product launches, and collaborations that align with the Shop Bardo visual merchandising guide and brand standards.
  • Maintain store condition, ensuring pricing, stock, and signage are consistent and correct.
  • Assist with shop marketing strategy and execution in partnership with the Brand team.
  • Establish a regular client base and foster strong, long-lasting relationships with customers, providing support to other team members to ensure all sales opportunities are optimized.
  • Lead monthly retail meetings with the General Manager, Director of Operations, and Brand teams to ensure a strong relationship and knowledge of our events and products.
  • Deal with issues that arise from your team or customers in a professional manner.
  • Ensure the Shop Bardo brand image and voice are always projected throughout the shop and resort grounds.
  • Ensure the Retail Operations Guide is well-maintained and upheld.
Requirements:
  • Comfortability in CRM and inventory management platforms (i.e. Revinate, Yellowdog).
  • Proficient in the English language in reading, writing, and verbal communication.
  • Proficiency in Canva, InDesign, and Adobe Creative Suite strongly preferred.
  • Ability to cross-train in other resort-related areas.
  • Engaging interpersonal skills to represent Hotel Bardo Savannah to guests, members, and partners.
  • Proven leadership skills in supporting internal stakeholders to consistently attain departmental and organization effectiveness.
  • Ability to work as an independent contributor and as part of a collaborative team.
  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
  • Confident, collaborative, and with a point of view.

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