Retail Zone Supervisor

2 weeks ago


Savannah, Georgia, United States Paradies Lagardère Travel Retail Full time

Join our team as a Retail Zone Supervisor at a leading airport location.

Competitive hourly wage starting at $17.00, commensurate with experience.

Here are some compelling reasons to consider this opportunity:

  • Opportunities for Career Growth
  • Potential for Bonuses
  • Enjoyable Work Atmosphere
  • Comprehensive Medical Benefits for Full-Time Employees
  • Dental and Vision Insurance
  • 401(k) Plan with Matching Contributions
  • Paid Time Off
  • Employee Recognition Programs
  • Discounts on Merchandise
  • Complimentary Parking
  • Provided Uniforms

POSITION REQUIREMENTS & QUALIFICATIONS:

  • Prioritize customer satisfaction at all times.
  • Serve as a role model for exceptional service, providing training and support to team members in line with company standards.
  • Availability to work flexible shifts, including weekends and holidays, in a collaborative team environment.
  • Must successfully pass background checks.
  • Capable of performing POS and computer tasks, lifting up to 40 lbs, and enduring long periods of standing, bending, and climbing.

POSITION SUMMARY:

As a Zone Supervisor, you will lead efforts to enhance sales, service quality, and operational efficiency within the retail environment. This pivotal role is essential in delivering our commitment to outstanding service for both customers and business partners. Responsibilities include coaching and training staff, overseeing merchandising standards, and managing overall zone operations during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Customer Service:

  • Exemplify company service standards with every interaction; efficiently address escalated customer and associate inquiries following company protocols.
  • Train staff on cash handling and loss prevention procedures as per established guidelines.

Operational Duties:

  • Manage store opening and closing procedures.
  • Oversee merchandise replenishment and maintain stockroom organization.
  • Ensure compliance with merchandising standards as per company directives.
  • Coordinate team resources to optimize sales and service effectiveness.
  • Troubleshoot basic IT and register issues, escalating when necessary.
  • Maintain a safe work environment by regularly inspecting and addressing work areas; report any injuries or concerns immediately.
  • Participate in inventory management and verify high-risk counts.

Financial and Business Responsibilities:

  • Meet sales targets by adhering to performance metrics and executing promotional initiatives.
  • Engage with the team daily to explore additional business-driving opportunities.

Leadership and People Management:

  • Act as the Manager on Duty, providing leadership during shifts.
  • Guide, coach, and train associates in their roles.
  • Foster strong relationships within the airport community to represent the company effectively.
  • Address performance issues promptly in collaboration with management.
  • Provide input on associate evaluations and disciplinary actions.
  • Perform other duties as assigned.


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