Retail Operations Supervisor

2 weeks ago

Savannah, Georgia, United States Michael's Inc Full time

Location: Store - Savannah, GA

Join a team dedicated to creativity and collaboration, where we strive to support the most inspiring missions in the industry.

Michaels is committed to being an Equal Opportunity Employer, welcoming all Team Members and Makers to innovate and grow together.

As a Retail Operations Supervisor, you will enhance the customer experience by overseeing and executing efficient front-end operations. You will lead omnichannel initiatives and uphold store recovery standards to fulfill our Brand Promises while providing exceptional customer service.

  • Support the Store Manager in ensuring compliance with Standard Operating Procedures (SOPs) and Company programs, adhering to relevant laws and regulations; ensure the implementation of Company policies and standards, holding the team accountable for store performance and conditions.
  • Guarantee adherence to all front-end policies and procedures; meet your Key Performance Indicators (KPIs) and guide your team to achieve their respective KPIs.
  • Plan and oversee the execution of in-store events and classes in alignment with Company programs.
  • Lead omnichannel initiatives effectively.
  • Manage and implement shrink and safety protocols.
  • Assist with cash management and bank deposit processes.
  • Support inventory management tasks, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as necessary.
  • Facilitate the onboarding process for new Team Members.
  • Train, monitor, and mentor the customer experience team (both sales floor and cashier) to achieve desired outcomes; engage in the performance management process; promote Talent Development within your team; utilize leadership competencies for ongoing self-improvement.
  • Act as Manager on Duty (MOD) as required.
  • Engage with others in a respectful and accepting manner; maintain a positive attitude even in challenging situations; foster commitment to the organization's vision and values; project a positive image and serve as a role model for peers.
  • Assist customers by acknowledging their needs, helping them locate products, and providing effective solutions.
  • Participate in the unloading and stocking processes to ensure compliance with truck standards and budgetary constraints.
  • Oversee and implement shrink and safety initiatives.
  • Cross-train in Custom Framing sales and production.
  • In select locations without a Framing Manager, responsibilities may include leading the timely delivery of high-quality custom framing solutions in collaboration with the Store Manager.
Additional Responsibilities:

Preferred Knowledge/Skills/Abilities:

Experience:
  • Prior experience in retail management is preferred.
Physical Requirements:

Work Environment:
  • Ability to stand for extended periods.
  • Ability to navigate throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Capability to lift heavy boxes and access high shelves using ladders or similar equipment.
  • If assistance is needed to perform essential job functions, please contact your supervisor to discuss potential reasonable accommodations.
  • Work in a public retail environment serving customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks; the frame shop contains specialized equipment; work hours may include evenings, weekends, and early mornings.
Applicants must meet federal, state, provincial, and local legal requirements for the position.

For a comprehensive overview of benefits, please visit: Michaels Benefits

For pay ranges specific to this position in certain states, please visit: Michaels Pay Ranges.

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