Front Desk Representative

4 weeks ago


Trenton, New Jersey, United States The Briad Group Full time

Front Desk Agent Role Summary

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. This role requires excellent communication skills, a strong desire to satisfy the needs of others, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a clean and organized front desk area.
  • Work collaboratively with other departments to ensure seamless guest experiences.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a hotel or related field.
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds.
  • Strong command of the English language, including speaking, reading, and writing.
  • Ability to work a variety of shifts, including mornings, evenings, weekends, and holidays.

About The Briad Group:

The Briad Group is a leading hospitality company that prides itself on creating positive lifelong emotional connections with its teammates and guests. We take pride in training, developing, and promoting talented teammates, and we are committed to providing exceptional guest experiences.

Equal Opportunity Employer:

The Briad Group is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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