Customer Service Associate

3 weeks ago


Springfield, Massachusetts, United States City of Springfield, Massachusetts Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at the City of Springfield, Massachusetts. As a key member of the Collections Department, you will be responsible for ensuring accurate and timely cash collections and disbursements.

Key Responsibilities
  • Collect and process payments from customers
  • Manage cash handling and reconciliation
  • Provide excellent customer service and resolve issues in a professional manner
  • Work closely with the Treasurer to ensure compliance with departmental policies and procedures
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Strong attention to detail and organizational skills


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