Customer Service Ambassador

2 months ago


Springfield, Massachusetts, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities
  • Member Services: Greet members and guests, check them into the system, and provide assistance with various inquiries and concerns.
  • Front Desk Operations: Answer phones, respond to emails, and maintain the neatness and cleanliness of the club.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to management as needed.
  • Team Collaboration: Work closely with other team members to ensure seamless operations and exceptional customer service.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related environment.
  • Basic Computer Proficiency: Ability to navigate our club management system and other software applications.
  • Physical Demands: Ability to stand and walk for extended periods, talk on the phone, and occasionally lift up to 50 pounds.
About Us

At Planet Fitness, we're passionate about helping people achieve their fitness goals in a supportive and non-intimidating environment. Our Judgement Free Zone philosophy sets us apart, and we're committed to providing exceptional customer service to our members and guests.

If you're a motivated and customer-focused individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity to join our team



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