Technical Liaison Specialist
3 weeks ago
Job Summary:
This position serves as the technical liaison between Division staff and Client to ensure Division technical support needs are being met.
The successful candidate will serve as the front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to Client staff for further resolution.
Key Responsibilities:
- Monitoring Client service desk requests and elevating required service level
- Negotiating completion dates and ensuring follow through on hardware problems, equipment and software purchases, rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule
- Participating in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users
Requirements:
This position requires strong technical skills, excellent communication and problem-solving abilities, and a strong understanding of technical support principles and practices.
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