Customer Service Representative

7 days ago

Honolulu, Hawaii, United States Savers | Value Village Full time
Job Title: Customer Service Specialist II

At Savers | Value Village, we're committed to providing exceptional customer service to our donors and internal customers. As a Customer Service Specialist II, you'll play a critical role in supporting our mission by responding to inquiries, resolving issues, and providing professional support to our team members.

Key Responsibilities:
  • Handle escalated donor issues and partner with logistics and/or stores to resolve
  • Respond to customer care email inquiries related to store or club card and escalate to SSC, those requiring more complex actions
  • Answer basic trouble shooting questions or inquiries for the stores
  • Respond to basic inquiries from team members regarding HR Services
  • Receive inbound calls and accurately notate details
  • Make outbound calls and accurately notate details
  • Use good judgment to determine when an inquiry can be resolved on initial contact or requires escalation in order to achieve call/case resolution
  • Make accurate entries into ticketing systems, logs, etc.
Requirements:
  • Ability to work independently and as a member of a team in a fast-paced environment
  • Demonstrate strong customer service skills and providing excellent, professional support to our team members for a wide variety of issues
  • Some basic technical troubleshooting abilities
  • Accurate data entry skills
  • Computer navigation skills utilizing Internet using various browsers and other computer applications
  • Resilient - ability to remain calm in adverse situations
  • Reliable/Dependable by adhering to work-schedule and attendance policy
  • Communicates effectively, cooperatively and persuasively
  • Treats all team members with respect and dignity
  • Prioritizes and executes tasks within a fast-paced environment
  • Exceptional problem-solving skills
  • High level organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work within Savers culture
  • Detail oriented
Education and Experience:
  • High School diploma, or equivalent
  • Prior work in customer service in a call center environment preferred, but not required
  • Background check required

Savers is an E-Verify employer. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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