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Healthcare Administrative Assistant

2 months ago

Knoxville, Tennessee, United States East Tennessee Children's Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at East Tennessee Children's Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a smooth and efficient experience for our patients and families.

Key Responsibilities
  • Front Desk Operations: Greet patients and families, answer phone calls, and respond to inquiries in a courteous and professional manner.
  • Scheduling and Registration: Register new patients, update patient information, and schedule appointments in a timely and accurate manner.
  • Medical Records Management: Maintain accurate and up-to-date medical records, retrieve charts, and prepare new patient records.
  • Financial Transactions: Collect deductibles, self-pays, and receipts, and complete end-of-day financials.
  • Customer Service: Provide exceptional customer service to patients, families, and staff, responding to concerns and resolving issues in a timely and professional manner.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: 1-2 years of experience in a medical office setting preferred.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and proficiency in computer software and systems.
Working Conditions

This position requires frequent sitting, walking, standing, and lifting of up to 20 pounds. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.