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Compliance Risk Manager
2 months ago
**About the Role**
ServiceNow is seeking a detail-oriented and results-driven Compliance Risk Manager to join our growing Sales & Partner Compliance team. As a key member of the Ethics & Compliance organization, you'll play a critical role in safeguarding the integrity of our brand by upholding the highest standards of third-party risk management and compliance within the ServiceNow channel partner ecosystem.
**Key Responsibilities**
- Conduct thorough due diligence on prospective channel partner third-parties to identify, evaluate, and remediate/manage potential risk to ServiceNow, its brand, or its business.
- Execute third-party risk management procedures related to existing channel partners, including processes related to dynamic risk scoring and re-assessment.
- Analyze channel partner data and third-party questionnaire submissions to identify potential compliance risks, track third-party risk, and re-complete channel partner risk assessments when necessary.
- Identify and escalate adverse risk findings to sales & partner compliance management for assessment.
**What You'll Get to Do**
- Ensure Partner Integrity:
- Conduct thorough due diligence on prospective channel partner third-parties to identify, evaluate, and remediate/manage potential risk to ServiceNow, its brand, or its business.
- Execute third-party risk management procedures related to existing channel partners, including processes related to dynamic risk scoring and re-assessment.
- Analyze channel partner data and third-party questionnaire submissions to identify potential compliance risks, track third-party risk, and re-complete channel partner risk assessments when necessary.
- Identify and escalate adverse risk findings to sales & partner compliance management for assessment.
- Champion Partner Alignment:
- Investigate and resolve identified channel partner risk efficiently, collaborating cross-functionally with internal stakeholders across ServiceNow.
- Advise and educate internal stakeholders on the risk scoring of potential and existing channel partners and compliance requirements based on the results of due diligence and compliance risk assessments.
- Maintain accurate and up-to-date partner compliance records within ServiceNow internal systems.
**Requirements**
- 3 years' professional experience in compliance, third-party risk management, or a related field. Familiarity in conducting third-party due diligence and operating third-party risk management (TPRM) programs preferred.
- Experience in third-party risk management, ideally within the technology industry (SaaS/PaaS).
- The ability to identify and escalate third-party risks and other Compliance issues.
- Experience working with internal systems and data analysis tools, including Microsoft Excel.
- Strong attention to detail and a commitment to accuracy.
- Excellent communication, collaboration, and interpersonal skills in a global, multicultural environment.
- Ability to work independently and as part of a fast-paced team.
**Nice to Have**
- Now Platform experience.
- Background in IT services with relevant business expertise.
- Software industry domain expertise (preferably SaaS).
- Ability to build long-term, trusting relationships with cross-functional stakeholders.
- Adaptable and thrives in a dynamic environment.
