Current jobs related to Client Care Coordinator - Troy, Michigan - Avalon Essential Home Care

  • Client Care Coordinator

    4 weeks ago

    Troy, Michigan, United States Avalon Essential Home Care Full time

    Job SummaryAvalon Essential Home Care is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will be responsible for managing the client experience from referral to continuity of care, ensuring that our clients receive the highest level of service and care.Key ResponsibilitiesManage client...

  • Care Coordinator

    4 weeks ago

    Troy, Michigan, United States Avalon Essential Home Care Full time

    Job Title: Client Care CoordinatorJob Summary:We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Avalon Essential Home Care. As a Client Care Coordinator, you will be responsible for managing the client experience from referral to continuity of care, ensuring that our clients receive exceptional service and...

  • Medical Care Coordinator

    2 weeks ago

    Troy, Michigan, United States Physician Care Solutions, PC Full time

    Physician Care Solutions, PC is seeking a highly skilled Medical Care Coordinator to promote the Chronic Care Management (CCM) program to patients over the phone.We focus on coordinating care for our patients and improving patient outcomes.Key Responsibilities:Engage in conversations with patients to promote the CCM programDocument conversations with...

  • Care Coordinator

    1 week ago

    Troy, Michigan, United States Custom Home Health Inc Full time

    Job SummaryCustom Home Health Inc is seeking a skilled Care Coordinator to serve as the primary point of contact between our agency and referral sources. This role is key in coordinating daily schedules, assigning patients to the most suitable clinical staff, and ensuring that patient care is both timely and optimized for quality and staff efficiency.Key...

  • Client Care Specialist

    2 months ago

    Troy, Michigan, United States Serenity Center Full time

    Serenity Center is seeking a dedicated and compassionate Client Care Specialist to join our growing Serenity Gold program. This unique program provides psychotherapy services directly within assisted living facilities, bringing vital mental health support to residents in their homes. As a Client Care Specialist, you will play a crucial role in ensuring the...

  • Patient Care Coordinator

    2 weeks ago

    Troy, Michigan, United States UnitedHealth Group Full time

    Patient Care Coordinator OpportunityPerspectives, part of the Optum family of businesses, is seeking a Patient Care Coordinator to join our team in Troy, MI. As a clinician-led care organization, we're changing the way clinicians work and live.As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better...

  • Nurse Care Coordinator

    2 months ago

    Troy, Michigan, United States Alto Health Care Staffing Full time

    OverviewWe are seeking a compassionate and experienced Registered Nurse to join our dedicated team at Alto Health Care Staffing. Our facility provides a warm and supportive environment for residents requiring assisted living or skilled nursing care. The RN will play a crucial role in delivering high-quality care, managing resident health, and ensuring...

  • Patient Care Coordinator

    1 week ago

    Troy, Michigan, United States UnitedHealth Group Full time

    Perspectives, part of the Optum family of businesses, is seeking a Patient Care Coordinator to support our team in a dynamic environment.As a member of the Optum Behavioral Care Team, you will be an integral part of our vision to make healthcare better for everyone.We're revolutionizing behavioral health care delivery for individuals, clinicians, and the...

  • Physical Therapist

    1 week ago

    Troy, Michigan, United States OPTIMAL CARE INC Full time

    Job Title: Physical Therapist - Home Health Care ProfessionalJob Summary:Optimal Care Inc. is seeking a skilled Physical Therapist to join our team. As a Physical Therapist, you will provide high-quality care to homebound adult patients in Wayne, Oakland, Macomb, and southeast Livingston Counties. Responsibilities:• Provides skilled physical therapy...

  • Care Coordinator

    2 weeks ago

    Troy, Michigan, United States The Henry Ford Health System Full time

    Job Title: Case ManagerThe Henry Ford Health System is seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in coordinating comprehensive plans of care for patients.Key Responsibilities:Assess patient needs and develop individualized care plansCoordinate with healthcare providers to ensure seamless care...

  • Medical Assistant

    1 week ago

    Troy, Michigan, United States Physician Care Solutions, PC Full time

    Physician Care Solutions, PC is seeking a highly skilled Medical Assistant to support our Chronic Care Management (CCM) program. This role is responsible for engaging with patients to onboard them to the CCM program and coordinating care to improve patient outcomes.Key Responsibilities:Promote the CCM program to patients over the phoneEngage in conversations...

  • Nurse Care Specialist

    1 week ago

    Troy, Michigan, United States BAYADA Home Health Care Full time

    Unlock Your Potential as a Nurse Care SpecialistBAYADA Home Health Care is seeking a dedicated and compassionate Nurse Care Specialist to join our team. As a Nurse Care Specialist, you will have the opportunity to make a meaningful difference in the lives of our clients, providing one-on-one care and support in the comfort of their own homes.Key...

  • Hospice Care Coordinator

    3 weeks ago

    Troy, Michigan, United States Enhabit Home Health & Hospice Full time

    Join Our Team at Enhabit Home Health & HospiceWe are seeking a dedicated and compassionate Hospice Care Coordinator to join our team at Enhabit Home Health & Hospice. As a national leader in home-based care, we are committed to providing exceptional patient care and fostering a collaborative and innovative work environment.About the RoleAs a Hospice Care...

  • Medical Office Coordinator

    2 weeks ago

    Troy, Michigan, United States Beaumont Urgent Care Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Office Coordinator to join our team at Beaumont Urgent Care. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.The Medical Office Coordinator will be responsible for providing exceptional...

  • RN - Adult and Pediatric Home Care Specialist

    3 weeks ago

    Troy, Michigan, United States BAYADA Home Health Care Full time

    Join BAYADA Home Health Care as a RNWe are seeking a skilled and compassionate Registered Nurse (RN) to join our team in providing high-quality home health care services to clients of all ages and acuity levels. As a RN with BAYADA, you will have the opportunity to work in a dynamic and supportive environment, delivering care that makes a meaningful...

  • Medical Records Coordinator LPN

    1 month ago

    Troy, Michigan, United States Eagle Care LLC Full time

    Job Title: Medical Records Coordinator LPNWe are seeking a compassionate and detail-oriented Medical Records Coordinator LPN to join our team at Eagle Care LLC. As a Medical Records Coordinator LPN, you will play a vital role in maintaining accurate and up-to-date patient records, ensuring compliance with regulatory requirements, and providing exceptional...

  • Senior Clinical Care Coordinator

    6 days ago

    Troy, Michigan, United States Ciena Healthcare Full time

    Ciena Healthcare is a leading provider of skilled nursing and rehabilitation care services in Michigan, committed to delivering exceptional care to its residents with compassion, concern, and excellence.Job SummaryWe are seeking an experienced MDS Coordinator to join our team, responsible for overseeing the Resident Assessment Instrument (RAI) process,...

  • Nurse Care Coordinator

    2 weeks ago

    Troy, Michigan, United States Collar City Nursing and Rehabilitation Center Full time

    At Collar City Nursing and Rehabilitation Center, we are seeking a skilled Nurse Care Coordinator to join our team.Key Responsibilities:Develop and implement individualized care plans for patients.Collaborate with healthcare professionals to ensure comprehensive patient care.Conduct thorough assessments of patients' medical histories and physical...

  • Population Health Care Coordinator

    2 weeks ago

    Troy, Michigan, United States The Henry Ford Health System Full time

    Job Summary:As a Population Health Coordinator at The Henry Ford Health System, you will play a vital role in identifying and addressing care gaps for patients attributed to a primary care practice. Your expertise will help us deliver high-quality, patient-centered care that improves health outcomes and enhances the patient experience.Key...

  • Social Care Coordinator

    2 weeks ago

    Troy, Michigan, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled Social Worker to join our team at UnitedHealth Group. As a Social Worker, you will play a critical role in assessing the psychosocial needs of our members and providing solution-focused care coordination to address issues that impede their ability to adhere to their medical care plan.You will be an active member of our...

Client Care Coordinator

2 months ago

Troy, Michigan, United States Avalon Essential Home Care Full time
About the Role

Avalon Essential Home Care is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a vital role in ensuring the highest level of care and service for our clients.

Key Responsibilities
  • Customer Experience Management and Communication
    • Identify opportunities to improve the care and service our clients receive
    • Proactively manage Caregiver and Family relationships, including monitoring communications for issues and opportunities to improve, addressing and resolving those matters, and escalating matters to the Operations Manager when necessary
    • Work closely with the Field Rep and RN to address scheduling issues, coordinate care, and participate in on-call rotation (as assigned)
    • Ensure excellent customer service and client care by visiting clients' homes on a routine basis
    • Familiarity and ongoing training on proper procedures to ensure excellent and consistent service
  • Client Relations
    • Develop solid relationships with clients, building trust, and maintaining relationships throughout the client's tenure with our company
    • Responsible for administrative duties relating to client care, including documentation and care plan development and management
    • Participate in implementing new client care and assist with regular and routine assessments of current clients to ensure the quality of care meets their needs
    • Work closely with the Field Reps and Care Team to find the best Caregivers for the client
    • Assist with training for family members and clients, as well as coordination of the Family Room
  • Compliance
    • Ensure compliance requirements are met and maintained by state regulations
    • Document all required information for regulatory/compliance and patient records purposes in the appropriate information systems and follow all documentation protocols to ensure excellent service to clients, staff, and potential and inactive clients
    • Adhere to company HIPAA privacy, Business Ethics, and compliance programs
    • Build awareness of how we manage & follow up on customer complaints while following the company complaint policy
    • Responsible for reporting abuse, neglect, or exploitation, either witnessed or suspected as a mandatory reporter
  • Management
    • Responsible for managing the client experience from referral to continuity of care
    • Directly responsible for regular and routine quality assurance visits and performance evaluations of all managed staff of caregivers
    • Manage Caregivers and provide feedback in a supervisory capacity
    • Coordinate care with the AE Care Team, Field Rep, RN, family members, and other care providers, such as insurance companies, case managers, and other third-party
    • Participate in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention, and office operations
    • Assist other members of the management team as needed and complete special projects as assigned
    • Provide ongoing caregiver coaching and retraining
    • Communicate with caregivers and problem-solve when needed to address issues quickly, show care, and help the caregiver feel supported, appreciated, and important
  • Sales
    • Responsible for sales via in-home consultation for prospective clients in your territory
    • Answer potential client inquiries and qualify them for consultations
    • Assist clients in determining the type and duration of services needed to meet the client's needs, as well as continuous reassessment of their situation
    • Participate in and organize community or networking events as a component of this position's sales responsibilities
  • Work Hours and Setting
    • 8:30am-4:30pm Mon-Fri
    • Rotating Paid On-Call
    • Willingness to work non-traditional hours on occasion to meet supervisory needs associated with managing service delivery for a 24/7 business