Guest Reservation Specialist

1 week ago


Atlanta, Georgia, United States Crestline Hotels & Resorts Full time
Position Overview:
The Reservations Clerk is responsible for ensuring a seamless and professional experience for guests seeking room accommodations. This role involves efficiently managing all inquiries related to reservations, modifications, cancellations, and general information.

Key Responsibilities:
  1. Expert Knowledge: Maintain comprehensive understanding of all hotel amenities and services.
  2. Reservation Management: Handle guest requests for room bookings, ensuring accuracy and promptness.
  3. Customer Service: Provide exceptional service to guests, addressing their needs and concerns with professionalism.
  4. Communication: Liaise effectively with other departments to ensure guest satisfaction.

Qualifications:
Strong interpersonal skills and a commitment to delivering outstanding customer service are essential for success in this role. Experience in a hospitality environment is preferred, along with proficiency in reservation systems.

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