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Payment Success Specialist

2 months ago

Lehi, Utah, United States Weave Full time

At Weave, we are 'People First' which means we want you to grow with us

Payment Success Specialists play a crucial role within our Payments Business, ensuring that our valued Payments customers are effectively engaged. Engaging Weave's unattached base, not activated, Card Not Present, urgent reactive special projects.

In this role, Payment Success Outreach and Enablement Specialists will act as liaison between Payments and Sales by motivating non-activated and unattached customers to get started with Payments. Their expertise will include a strong understanding of the value of Weave Payments products, ability to accelerate revenue within billing workflows and incentivizing customers to start using Weave Payments.

Payment Success Specialists collaborate closely with the Payment Success Account Management + Activation Specialists, Sales and Product teams to ensure successful engagement reinforcing the 2024 company pillar for Payments.

  • This role reports to the Manager of Payment Success.
  • This position will be hybrid (In office on Tuesday and Wednesday)

What you will own

  • Engagement: Calling out to our non-activated payments customer base, reactive projects, special projects. Cold calling will be required in this role.
  • Customer Retention Management: Proactively manage relationships with churning, halted and at-risk customers.
  • Payments Funnel Assistance: Guide customers through the Payments funnel, including managing accounts that require additional information or verification on their Stripe account.
  • Customer Journey Focus: Maintain an intense focus on activating Payments customers across the full spectrum of the customer journey.

What you will need to accomplish the job

  • Ability to work full-time, in office 2-3 days per week.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and professionally to diverse audiences.
  • Experience in initiating conversations through cold-calling and generating interest through targeted outreach initiatives.
  • Strong ability to follow and enforce company policies, procedures, and standard operating procedures (SOPs) with precision and attention to detail.
  • Exceptional problem-solving skills with a proactive approach to identifying and addressing customer issues and concerns.
  • Self-disciplined, highly motivated, and able to work independently as well as collaboratively within a team environment.
  • Flexibility and adaptability to stay current in a changing and fast-paced environment.

What will make us love you

  • Background of Payments knowledge or experience including payment processes, industry standards, trends, and best practices.
  • Previous sales experience, including experience with cold calling, is beneficial for this role.
  • Previous experience and knowledge using Stripe's payments platform is preferred.
  • Exhibit Weave Core Values: Customer is Everything, Stay Hungry, Do the Right Thing, Think Creatively, Care More.

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to and we'll confirm if you're engaging with one of our Weave teammates