Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Optum’s Pacific Westregion is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. 

Under minimal supervision, coordinates and schedules all procedures into the scheduling system for all providers, technicians, rooms and equipment when applicable.  Works as a liaison between physicians/office staff, patients, and the service department to provide accurate and complete schedules for procedures. Provides instruction to patients regarding procedural preparation. Adheres to the policies and the policies of the department or facility providing service.

Schedule: Monday-Friday, 8am-5pm PST

Location: 1717 13th St, Suite 300, Everett, WA

Primary Responsibilities: 

• Calls patients from specialty referral list to arrange for preventive screenings when applicable
• Assists with patient recalls
• Answer phone calls as they come into the department 
• Prioritize phone calls and voicemail 
• Communicates with clinical staff regarding urgent phone calls. Gather pertinent information for taking clear, complete telephone encounters (TEs) according to standard work (SW) and direct patient calls to clinical staff according to clinic policy 
• Perform patient interviews over the phone for those patients scheduling by phone to make sure they are scheduling at the appropriate facility, and appropriate procedure
• Check voicemail often throughout the day  
• Schedules procedures appropriately.  May interact with various scheduling tools
• Fills empty spaces on schedules as cancellations occur from patient waiting list 
• Identify scheduling conflicts, notify appropriate people, and rearrange schedules to eliminate conflicts 
• Accurately takes basic historical data and documents to facilitate procedural scheduling and follows protocols and guidelines for appropriate procedure/test
• Communicates patients concerns of change in health status to MD or MA staff
• Communicates clinical information with other clinic disciplines regarding procedures - (Anticoagulation clinic, Anesthesia, Hospital, radiology, interpretive services, etc.) 
• May interact directly with patients, physicians, staff daily to schedule and coordinate rooms, equipment, supplies and procedural/testing schedules as well as coordination of billing for appropriate services
• May perform insurance pre-authorization when applicable
• May submit charges for services rendered when applicable
• Provides established written instructions and instructs patients regarding appropriate procedures on preparations for procedure, medication and dietary restrictions for procedures
• Instructs patients to proper location for tests
• Asks appropriate questions regarding insurance/referral needs
• Reviews paperwork from primary care office to assure patient is appropriately referred for screening or other procedure
• Reviews medical history with patient before scheduling procedures
• Determines from basic history information per protocol whether patient may go directly to procedure or will need office consult first
• Following written parameters, instructs patients on how to alter medications (insulin, Coumadin, etc.) in preparation for procedure
• Arranges for and verifies interpretive services are available for procedures

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ year(s) of customer service experience
• 1+ year(s) of experience with Microsoft Office Suite

Preferred Qualifications:

• Knowledge of medical terminology and anatomy
• 2+ years of experience scheduling in a clinic or medical setting
• Experience or knowledge of insurance/referral authorization and scheduling procedures
• Experience with computer operations including Epic and PHS scheduling programs   

Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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