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Client Resource Specialist

2 months ago

Houston, Texas, United States East Harris County Empowerment Council Full time
Job Overview

Position Title: Supportive Services Specialist
Reports to: Supportive Services Lead
Job Classification: Full-time, Non-Exempt
Salary: $ hourly

Organization Overview:
At East Harris County Empowerment Council (EHCEC), we are dedicated to fostering positive change within our community. Our goal is to enhance community development by equipping individuals and families with the necessary support services that promote well-being and self-sufficiency. We combine social work case management, educational initiatives, and community resources to drive sustainable improvements in the lives of those we serve. If you are passionate about making a significant difference and influencing the future of our community, EHCEC is the ideal environment for you.

Position Summary:
The Supportive Services Specialist is integral in linking individuals and families to essential resources and services that facilitate self-sufficiency and elevate their quality of life. This role encompasses direct client engagement, resource management, and community outreach to guarantee that clients receive holistic and impactful support.

Key Responsibilities:
Client Assessment and Support:

  • Conduct thorough assessments to determine the needs and strengths of clients.
  • Collaborate with clients to create personalized service plans that address their specific needs and aspirations.
  • Provide continuous support and follow-up to ensure clients are progressing towards their objectives.
  • Advocate for clients to access vital services, resources, and benefits.
  • Uphold confidentiality and maintain the highest standards of client care.
Resource Coordination:
  • Connect clients with suitable services and resources, including healthcare, housing, employment, education, and social services.
  • Keep an updated database of community resources and service providers.
Community Engagement:
  • Establish and nurture relationships with community partners, agencies, and service providers.
  • Represent EHCEC at community events and forums to advocate for our supportive services.
  • Conduct outreach and educational initiatives to raise awareness of available support services.
Data Management and Reporting:
  • Maintain accurate client records, documenting services provided, client progress, and outcomes.
  • Prepare reports on client metrics and success stories for stakeholders.
  • Utilize data to enhance service delivery and inform strategic planning.
Required Skills & Abilities:
  • Bachelor's Degree in Social Work, Sociology, Psychology, or a related field preferred; equivalent experience may be considered.
  • At least 2 years of experience in social work, case management, or a related field.
  • Fluency in English & Spanish preferred.
  • Familiarity with local social service, public health, and nonprofit organizations.
  • Understanding of social work principles, ethics, and best practices.
  • Ability to present a friendly and positive demeanor to clients, staff, and the public.
  • Strong organizational and project management skills.
  • Flexibility to adapt to changing circumstances.
  • Willingness to work flexible hours, including evenings and weekends as required.
  • Valid driver's license and reliable transportation.
  • Perform additional duties as assigned.
Desired Skills & Abilities:
  • Experience working with diverse populations and addressing the needs of marginalized communities.
  • Strong advocacy and client support skills.
  • Proficiency in data management and reporting.
  • Ability to prioritize work and devise solutions to work-related challenges.
  • Cultural competence and sensitivity to the diverse backgrounds of clients.
  • Ability to remain composed in challenging situations.
Physical Conditions:
The staff member must be available for meetings during evenings and weekends as necessary. EHCEC promotes a collaborative work environment where employees support each other in their responsibilities.

Disclaimer:
This job description may not encompass all assigned duties and responsibilities and may be modified at the employer's discretion.

Benefits:
A comprehensive benefits package including annual leave, health/dental/vision insurance, cell phone stipend, health and wellness leave, and retirement contributions.