Customer Solutions Consultant

2 weeks ago

Arden Hills, Minnesota, United States Trafera Full time
About Trafera

Trafera is a dynamic and growing company that provides technology solutions to K-12 and higher education institutions. With locations in the Twin Cities and beyond, we offer a wide range of products and services to support the needs of educators and administrators.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Solutions Consultant to join our sales team. As a key member of our team, you will be responsible for providing exceptional customer service, supporting sales activities, and contributing to the growth and success of our organization.

Responsibilities
  • Assist Trafera Sales Reps with the creation of comprehensive customer solutions, including identifying appropriate products and services, checking product availability, and collaborating with vendor and distribution partners.
  • Stay ahead of the ever-evolving world of technology and instruction by participating in ongoing internal and external trainings.
  • Ensure Trafera delivers on all customer expectations by solidifying customer order details before order is submitted for processing.
  • Engage with and support current and prospective Trafera customers through email and phone, providing status updates on customer orders and escalating issues internally on the customer's behalf.
  • Collaborate with internal business partners from Sales, Order Processing, Support, Warehouse, Production, Accounts Receivables, Purchasing, Repair, and Marketing to ensure customers are supported along every step of their technology journey.
Requirements
  • Excellent written and verbal communication skills.
  • Strong attention to detail with the ability to think critically and problem solve.
  • Proven ability to complete tasks, independently, with thoroughness and accuracy.
  • Capable of quickly adapting within a fluid environment while balancing multiple priorities at once.
  • Comfortable and confident working cross functionally.
  • Proficient computer skills: Microsoft Office, Google Workspace, ERP and CRM platforms.
Benefits
  • Competitive wages.
  • Time off PTO program.
  • 401(k) plan with company match and immediate full vesting.
  • Health, dental and vision insurance.
  • Salary continuation and life insurances.
  • 7 paid holidays (plus 2 floating holidays).
  • Time off for volunteering.
Essential and Physical Requirements
  • Position is based on-site within the Trafera Arden Hills office and requires the ability to travel to the office a minimum of two days per week.
  • Must be able to remain in a stationary position 80% of the time.
  • Ability to lift and carry or otherwise move a laptop computer regularly.
  • Must be comfortable with and able to communicate with customers over-the-phone.

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