Senior Technical Sales Specialist
6 days ago
The Senior Technical Sales Support Specialist provides industry-leading technical support to Boston Scientific field personnel, clinicians, and customers worldwide.
As a key member of our team, you will be responsible for providing timely, accurate, and up-to-date information regarding current and historical CRM products, and assisting in troubleshooting, problem-solving, and assessment of product operation.
Your Responsibilities:- Provide 24/7 global technical support to customers via multiple communication pathways.
- Analyze and assess product operation, making recommendations for optimal device management.
- Utilize advanced troubleshooting skills, extensive new product knowledge, and thorough understanding of clinical application to respond to customer inquiries.
- Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.
- Document and evaluate customer inquiries, comments, and concerns.
- Bachelor's degree with 4 years of medical device or clinical experience.
- In-depth understanding of complex cardiac device functionality and potential impacts to the patient.
- Strong communication and troubleshooting skills.
- Ability to work well in a team environment and independently.
- Excellent documentation practices and research and analytical skills.
- Participation in on-call rotations for 24/7 support, including weekends and holidays.
Boston Scientific is a leader in medical science, committed to solving the challenges that matter most. We are united by a deep caring for human life and strive to advance science for life by transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
We recognize that nurturing a diverse and inclusive workplace helps us be more innovative and is essential in our work of advancing science for life and improving patient health.
We stand for inclusion, equality, and opportunity for all, embracing the richness of our unique backgrounds and perspectives to create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer, committed to ensuring full implementation of its equal employment policy.
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