Guest Room Cleaning Specialist

2 weeks ago


La Puente, California, United States Pacific Palms Resort Full time
Position Overview

The Guest Room Cleaning Specialist is essential in maintaining the pristine condition of all assigned guest accommodations and corridors, while also identifying and reporting maintenance concerns.

Key Responsibilities
  • Uphold the highest standards of cleanliness in all designated guest rooms, adhering to Pacific Palms Resort protocols.
  • Efficiently clean up to 16 rooms within an 8-hour shift, ensuring compliance with established cleaning benchmarks.
  • Ensure all beds are made to perfection, with dust ruffles and duvets impeccably maintained.
  • Verify that each guest room is stocked with the correct number of towels and amenities as per company guidelines.
  • Maintain a dust-free and debris-free environment in all guest rooms.
  • Organize and present all guest room amenities in a professional manner.
  • Oversee the cleanliness of guest room bathrooms, promptly reporting any maintenance or grouting issues.
  • Accurately track guest room status on the room assignment sheet, reporting any discrepancies to the supervisor.
  • Keep the Housekeeping Cart and caddy clean and organized.
  • Immediately report any lost and found items, ensuring they are properly labeled with all relevant information.
  • Engage in deep cleaning and special projects as assigned on a daily and weekly basis.
  • Maintain the cleanliness of guest room hallways, including vacuuming and dusting.
  • Support the team in Public Area and Laundry assignments as needed.
  • Participate in emergency support for all Resort Guests and employees.
  • Consistently greet guests, addressing them by name whenever possible.
  • Attend daily AM pre-shift meetings prior to your scheduled shift.
  • Take care to avoid damaging corners with carts while ensuring the overall condition of guest rooms and hallways.
  • Assist supervisors and managers in completing checklists and special projects.
  • Contribute to the training process as required.
  • Fulfill any reasonable requests from management.
  • Report any carpets that require spotting or cleaning to the supervisor.
Qualifications
  • Exceptional customer service skills.
  • Ability to manage multiple tasks effectively.
  • Adaptability under pressure.
  • Basic knowledge of cleaning products and equipment.
  • High School Diploma or GED equivalent.
  • Basic proficiency in receiving instructions in English.

Pacific Palms Resort is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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