Software Support Specialist-Linux

2 weeks ago


Troy, Michigan, United States Tyler Technologies Full time
Job Summary

We are seeking a highly skilled Software Support Specialist to join our team at Tyler Technologies. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and collaborating with our product development team to resolve incidents.

Key Responsibilities
  • Provide high-quality support to customers via phone and email
  • Perform extensive troubleshooting of software and hardware components
  • Take ownership of technical incidents and coordinate resolution with the product development team
  • Train customers on system operation and software functionality
Requirements
  • Bachelor's Degree in MIS, CIS, or related technical field
  • Linux support experience with networking knowledge
  • General technical knowledge of Microsoft products and technologies
  • Strong communication skills and ability to work in a team environment
What We Offer
  • Opportunity to work with a leading provider of public safety software solutions
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package

Location: Troy, Michigan



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