IT Support Specialist

4 weeks ago


Troy, Michigan, United States Lockheed Martin Corporation Full time
Unlock Your Potential as an IT Support Specialist

Are you passionate about solving complex technical challenges and providing exceptional support to customers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to explore this exciting opportunity to join our team as an IT Support Specialist at Lockheed Martin Corporation.

About the Role

As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our networked and locally attached computing equipment. Your responsibilities will include providing technical support, troubleshooting, integration, upgrades, and maintenance for all IT equipment supporting our core and isolated environments of specialized manufacturing and engineering equipment.

Key Responsibilities
  • Provide technical support and troubleshooting for all IT equipment
  • Perform integration, upgrades, and maintenance of IT equipment
  • Collaborate with IT management and programs to determine support requirements, priorities, and support needs
  • Work closely with the Regional Manager to ensure security guidelines, computing standards, and best practices are being followed
  • Provide on-call support on a limited basis
What We Offer

At Lockheed Martin Corporation, we value our employees and offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays. We also offer flexible work schedules and a commitment to diversity and inclusion.

Requirements
  • Ability to obtain/maintain Secret clearance
  • Work full-time during core business hours and support after-hour projects, outages, or migrations as necessary
  • Outstanding work ethic
  • Customer-focused and proactive
  • Capable of supporting multiple tasks and customers with competing deadlines concurrently
  • Basic experience working with desktop hardware and software installation/replacement/troubleshooting
  • Basic experience supporting configuration of computers
  • Basic experience troubleshooting network equipment
  • Experience using backup and imaging software
  • Ability to create documentation, processes, and procedures to ensure risk reduction
  • Experience with computer patching and updates
  • Experience installing operating systems and imaging computers
Desired Skills
  • Understanding of EIT processes, procedures, and policies
  • Experience installing, supporting, and using various Windows Operating systems
  • Experience installing, supporting, and using Office 365
  • Working knowledge of Service Central, CATS, JITA, and other IT tools
  • Experience with data protection, backups, and data recovery tools
  • Experience working in manufacturing clean room environments


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