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MES Support Specialist

4 weeks ago

Troy, Michigan, United States Tebis Full time
About Us:

Tebis America is a leading technology provider in the CAD/CAM and Manufacturing Execution Systems (MES) space, helping businesses streamline their manufacturing processes.

We are expanding our team and seeking a dedicated and tech-savvy MES Support Specialist to provide expert-level support for our Tebis Manufacturing Execution System (MES).


Job Summary:
Our ideal candidate will bring a combination of technical expertise, manufacturing process knowledge, and strong communication skills.

As a Tebis MES Support Specialist, you will be responsible for providing technical support, implementation assistance, and customer training for our MES solution.

Your role will involve working closely with customers to troubleshoot issues, assist with system setup, and ensure seamless integration with their manufacturing processes.

This is an exciting opportunity to work with cutting-edge software in a dynamic manufacturing environment.


Key Responsibilities:
Implement and support Tebis MES software solutions within manufacturing environments
Work closely with senior team members to help optimize resource capacity planning and production scheduling
Configure and develop dashboards, user interfaces, and reporting features using JavaScript, HTML, CSS, and SQL
Support system integration tasks with other systems such as RESTful APIs, custom Gateway configurations, and custom scripting (YAML, Visual Basic, Java)
Analyze and manage data, generating key performance reports and metrics
Provide training and support to new users, ensuring a smooth software adoption process.
Work in a team environment to solve complex problems and ensure continuous improvement of MES processes

Qualifications:
Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field.
2+ years of experience in MES support or similar technical roles
Familiarity with CAD/CAM software is highly preferred
Familiarity with web technologies such as JavaScript, HTML, CSS for configuring dashboards and user interfaces
Knowledge of SQL databases and querying
Strong problem-solving skills with the ability to diagnose complex technical issues
Strong communication skills (written and verbal) and the ability to translate technical concepts to non-technical users
Willingness to travel as needed for on-site support and training
Understanding of manufacturing operations, resource capacity planning, and scheduling.
Scripting experience in YAML, Visual Basic, Java, or similar a plus
Networking knowledge, including troubleshooting server connectivity issues
Ability to work independently and manage multiple priorities in a fast-paced environment

Why Tebis America?
Competitive salary and benefits package
Opportunities for professional development and career growth
A collaborative and innovative work environment with a focus on continuous improvement
Work alongside industry leaders in advanced manufacturing technologies

How to Apply:
Please submit your resume and a brief cover letter explaining why you are excited to work with Tebis America to contact@tebisamerica.com with the subject line MES Support Specialist