IT Support Specialist
3 weeks ago
Hyundai America Technical Center, Inc. (HATCI) is seeking a skilled IT Support Engineer to join our team in Irvine, CA. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users within the California region.
The ideal candidate will have a strong background in IT support and vendor management, with a proven track record of troubleshooting hardware and software issues, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the IT department.
Key Responsibilities- Oversee and manage the performance of external desktop support vendors.
- Ensure vendors meet service level agreements (SLAs) and provide high-quality support services.
- Conduct regular reviews and audits of vendor performance.
- Resolve escalated issues with vendors and ensure timely resolution.
- Facilitate training sessions for employees on the use of hardware, software, and IT policies.
- Develop and maintain user guides and documentation for common IT tasks and procedures.
- Monitor and track all support requests in the IT helpdesk system.
- Ensure timely escalation and resolution of issues by vendors.
- Follow up with users to ensure issues are resolved satisfactorily.
- Collaborate with IT team members on IT projects, including hardware upgrades, software implementations, and network improvements.
- Coordinate project tasks with external vendors to ensure project goals are met.
- Competitive salaries
- Generous paid time off, including vacation, sick leave, and holidays
- Zero dollar employee premiums on medical, dental, and vision insurance
- 100% employer-paid disability and life insurance
- A global environment that fosters diversity and inclusion
- Flexible work hours and hybrid work schedule options
- Access to health savings accounts and flexible spending accounts
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Relevant certifications
- Minimum of 3 years of experience in IT support or IT vendor management
- Candidates must be legally authorized to work in the United States
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