IT Support Specialist

3 weeks ago


Irvine, California, United States Hyundai America Technical Center, Inc. (HATCI) Full time
Job Overview

Hyundai America Technical Center, Inc. (HATCI) is seeking a skilled IT Support Engineer to join our team in Irvine, CA. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users within the California region.

The ideal candidate will have a strong background in IT support and vendor management, with a proven track record of troubleshooting hardware and software issues, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the IT department.

Key Responsibilities
  • Oversee and manage the performance of external desktop support vendors.
  • Ensure vendors meet service level agreements (SLAs) and provide high-quality support services.
  • Conduct regular reviews and audits of vendor performance.
  • Resolve escalated issues with vendors and ensure timely resolution.
  • Facilitate training sessions for employees on the use of hardware, software, and IT policies.
  • Develop and maintain user guides and documentation for common IT tasks and procedures.
  • Monitor and track all support requests in the IT helpdesk system.
  • Ensure timely escalation and resolution of issues by vendors.
  • Follow up with users to ensure issues are resolved satisfactorily.
  • Collaborate with IT team members on IT projects, including hardware upgrades, software implementations, and network improvements.
  • Coordinate project tasks with external vendors to ensure project goals are met.
What We Offer
  • Competitive salaries
  • Generous paid time off, including vacation, sick leave, and holidays
  • Zero dollar employee premiums on medical, dental, and vision insurance
  • 100% employer-paid disability and life insurance
  • A global environment that fosters diversity and inclusion
  • Flexible work hours and hybrid work schedule options
  • Access to health savings accounts and flexible spending accounts
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Relevant certifications
  • Minimum of 3 years of experience in IT support or IT vendor management
  • Candidates must be legally authorized to work in the United States


  • Irvine, California, United States Solugenix Corporation Full time

    Job Title: IT Tech Support SpecialistWe are seeking a highly skilled IT Tech Support Specialist to join our team at Solugenix Corporation. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their IT systems.Job Summary:The IT Tech Support Specialist will...


  • Irvine, California, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...


  • Irvine, California, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...


  • Irvine, California, United States Learfield Full time

    {"title": "Senior Applications Specialist", "description": "Job SummaryWe are seeking a highly skilled Senior Applications Specialist to join our team at Learfield. As a key member of our support team, you will provide technical assistance to customers, troubleshoot complex issues, and develop training programs to ensure seamless product usage.Key...


  • Irvine, California, United States The Management Trust Full time

    Job Title: Community Support SpecialistWe are seeking a highly organized and detail-oriented Community Support Specialist to join our team at The Management Trust. As a key member of our community management team, you will provide exceptional customer service and administrative support to our clients and communities.Job Summary:The Community Support...


  • Irvine, California, United States Tata Consultancy Services Full time

    Job Title: Desktop Support Specialist Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. The successful candidate will be responsible for imaging laptops, tablets, and iPads, as well as managing return devices, inventory updates, and EOL device replacements. Key Responsibilities: * Image...


  • Irvine, California, United States The Management Trust Full time

    Job Title: Community Support SpecialistWe are seeking a highly organized and detail-oriented Community Support Specialist to join our team at The Management Trust. As a key member of our community association management team, you will provide exceptional customer service and administrative support to our internal and external clients.Job Summary:The...


  • Irvine, California, United States Kentucky Personnel Cabinet Full time

    Job Title: Family Support Specialist IJoin the Kentucky Department for Community Based Services (DCBS) as a Family Support Specialist I and make a meaningful difference in the lives of individuals and families in need.About the Role:We are seeking a highly skilled and motivated individual to provide professional services directly to the public, reviewing,...

  • IT Support Specialist

    2 weeks ago


    Irvine, California, United States Franklin Fitch Full time

    We are seeking an experienced IT Support Specialist to provide exceptional technical support to our end-users and support firm-wide projects at a time of continued digital transformation.The Role:Provide technical support to end-users via various channels, including telephone, email, and deskside visits.Resolve issues across desktop, server, and hardware...


  • Irvine, California, United States Cenergy International Full time

    Job Title: PC Support SpecialistAt Cenergy International, we are seeking a highly skilled PC Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients and ensuring their computer systems are running smoothly.Key Responsibilities:Investigate and resolve...


  • Irvine, California, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and organized Litigation Support Specialist to join our team at Jobot. As a key member of our commercial litigation team, you will provide administrative support to our attorneys and play a critical role in the success of our clients.ResponsibilitiesProvide word processing and document preparation services,...


  • Irvine, California, United States Ultimate Staffing Services Full time

    Customer Support Specialist OpportunityUltimate Staffing Services is seeking a skilled Customer Support Specialist to join our team in Irvine, CA. This is a seasonal position that may extend beyond the initial period, depending on business needs.Key Responsibilities:Deliver exceptional customer service experiences through personalized interactionsManage...


  • Irvine, California, United States Bowman Williams Full time

    About the RoleWe are seeking a highly skilled Cloud Support Specialist to join our team at Bowman Williams. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesDiagnose and resolve technical issues related to...


  • Irvine, California, United States JobsRUs Full time

    Job Title: Administrative Assistant SpecialistJobsRUs.com is seeking a highly skilled Administrative Assistant Specialist to join our team in Irvine, CA.Job Summary:We are looking for a detail-oriented and organized individual to provide administrative support to our client. The successful candidate will be responsible for performing a variety of...


  • Irvine, California, United States iFlow Inc Full time

    About the Role:iFlow Inc is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Technical Support: Provide...


  • Irvine, California, United States Seegene USA Full time

    Job Title: Product Support Specialist/SupervisorSeegene USA, Inc. is a leading global pioneer in symptom-based in vitro molecular diagnostics. We are seeking a highly skilled Product Support Specialist/Supervisor to join our Scientific/Medical Affairs team.Job Summary:The Product Support Specialist/Supervisor will provide technical and product support to...


  • Irvine, California, United States ATS Automation Full time

    Position Title: Applications Support SpecialistCompany: ATS AutomationATS Automation is a prominent entity in the field of diagnostic manufacturing systems, delivering automation innovations for the healthcare and life sciences sectors. As a key player in enhancing global health standards, ATS Automation is committed to improving the quality of life for...


  • Irvine, California, United States Johnson Service Group (IL) Full time

    Johnson Service Group (IL) is seeking a skilled Administrative Support Specialist to join their team. The successful candidate will report to the Supervisor, Claims Operations and be responsible for supporting the claims department by preparing claim receipts and all related correspondence. Key Responsibilities: * Prepare claim receipts and correspondence...

  • IT Support Specialist

    2 weeks ago


    Irvine, California, United States Wright Ford Young & Co. Full time

    Job Title: Information Technology Help Desk AnalystJob Summary:The IT Help Desk Analyst position is a critical role within Wright Ford Young & Co., responsible for maintaining and improving the Firm's technical systems, ensuring all employees have the technology they need, and safeguarding the organization's important files and information.Key...

  • IT Support Specialist

    3 weeks ago


    Irvine, California, United States ATEN Technology, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at ATEN Technology, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide technical assistance to employees...