Enterprise Voice and Video Support Specialist
2 weeks ago
We are seeking a skilled Enterprise Voice and Video Support Specialist to join our team at General Dynamics Information Technology. As a key member of our organization, you will play a vital role in delivering exceptional support services for enterprise voice and video solutions.
About the JobThe successful candidate will serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints. Additionally, they will be responsible for configuring and troubleshooting user profiles within the Skype for Business application and Active Directory.
You will work closely with our customers to resolve issues efficiently and effectively, ensuring minimal downtime and maximum satisfaction. Your expertise will be crucial in creating, modifying, and removing Voicemail user profiles on the Voice Infrastructure.
Key Responsibilities- Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints
- Configure and troubleshoot user profiles within the Skype for Business application and Active Directory
- Create, modify, and remove Voicemail user profiles on the Voice Infrastructure
- Configure Voice and Video Conferencing Systems
- Respond to security incident reports
- Work with customer tickets in the SupportIT ticketing system
To succeed in this role, you will need:
- High School Diploma/GED
- 1+ years of related experience
- Required Technical Skills: Voice and Video endpoints
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities: communication and problem-solving
- Preferred Skills: Skype for Business application
As an employee of General Dynamics Information Technology, you can expect a comprehensive benefits package, including:
- A 401(k) plan offering pre and post-tax contributions up to IRS annual limits, with a company match
- A variety of medical plan options, some with Health Savings Accounts, dental plan options, and a vision plan
- Full flex work weeks where possible, and a range of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave
The estimated salary for this position is between $35.07 and $47.45 per hour, based on factors such as location and experience. This figure is not guaranteed and may vary depending on individual circumstances.
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