IT Operational Support Center Leadership Role

2 weeks ago


Ajaccio, Corse, United States Maximus Full time

Maximus is seeking an experienced IT Operations Team Supervisor to lead a team of technical support specialists in delivering high-quality services to a federal client.

About the Job:

The successful candidate will be responsible for providing Tier 2 IT support services for mission-critical platforms, supervising the assessment and categorization of incoming support requests, and managing incidents and service requests using the organization's ticketing system.

Key Responsibilities:

  • Provide technical expertise to resolve complex IT issues
  • Supervise and mentor junior support specialists
  • Log, track, and manage incidents and service requests
  • Schedule and align resources to ensure 24x7 coverage of systems
  • Act as a career mentor for junior support specialists

Requirements:

  • 12+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
  • Active Secret clearance
  • Willingness to work flexible shifts, including 1st, 2nd, 3rd, and Panama shifts
  • Ability to meet recall requirements and participate in a rotational on-call schedule

What We Offer:

  • A competitive salary range of $70,000 - $100,000 per year
  • A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan
  • Ongoing training and development opportunities

About Maximus:

We are a leading provider of technology and consulting services to government agencies. Our team is dedicated to delivering high-quality services that make a real difference in people's lives.



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