IT Operational Support Center Leadership Role
2 weeks ago
Maximus is seeking an experienced IT Operations Team Supervisor to lead a team of technical support specialists in delivering high-quality services to a federal client.
About the Job:
The successful candidate will be responsible for providing Tier 2 IT support services for mission-critical platforms, supervising the assessment and categorization of incoming support requests, and managing incidents and service requests using the organization's ticketing system.
Key Responsibilities:
- Provide technical expertise to resolve complex IT issues
- Supervise and mentor junior support specialists
- Log, track, and manage incidents and service requests
- Schedule and align resources to ensure 24x7 coverage of systems
- Act as a career mentor for junior support specialists
Requirements:
- 12+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
- Active Secret clearance
- Willingness to work flexible shifts, including 1st, 2nd, 3rd, and Panama shifts
- Ability to meet recall requirements and participate in a rotational on-call schedule
What We Offer:
- A competitive salary range of $70,000 - $100,000 per year
- A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan
- Ongoing training and development opportunities
About Maximus:
We are a leading provider of technology and consulting services to government agencies. Our team is dedicated to delivering high-quality services that make a real difference in people's lives.
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