Shuttle Operations Supervisor

1 week ago

San Diego, California, United States SP Plus Corporation Full time

Overview:

SP+ is committed to Our Promise, Making Every Moment Matter for a World on the Go. Our organization recognizes the value of time, and we strive to understand the needs of those we serve. This commitment results in a distinctive blend of skilled personnel and cutting-edge technology that allows SP+ to prioritize every moment, ensuring that the time invested by colleagues, clients, and customers is always meaningful.

Core Responsibilities:
Assist in the daily oversight of shuttle operations, ensuring compliance with contractual obligations, adherence to company policies, and the cultivation of positive client relationships while maintaining a professional demeanor.

  • Engage in initiatives aimed at enhancing client and customer satisfaction.
  • Support the management of daily operations at assigned locations.
  • Contribute to management tasks as required.
  • Provide courteous assistance to customers.
  • Assist in the upkeep and repair of equipment and perform general maintenance tasks as directed by the Facility Manager.
  • Report any known incidents, observed or suspected policy violations, safety risks, or unusual occurrences to the Facility Manager.
  • Assist in the cleanup of debris, spills, and other hazards. Serve as a substitute for any position when necessary.
  • Possess comprehensive knowledge of all aspects of shuttle operations, including transportation routes, major streets, landmarks, and freeways in the vicinity.
  • Complete additional duties as assigned.

Qualifications:
To excel in this role, an individual must successfully fulfill each essential duty. The qualifications outlined below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Education/Experience: A minimum of a high school diploma or equivalent, along with relevant experience or training; or an equivalent combination of education and experience. Prior supervisory experience in DOT-regulated shuttle operations is preferred.

License Requirement: In accordance with DOT Regulations, a valid CDL Class A, B, or C Driver's License is required, depending on the hiring needs of the location, with a Passenger Endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.

DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is mandatory.

Availability to Work: Specific shift requirements may vary based on the hiring needs of the location. Availability for 2nd shift, 3rd shift, and/or weekends may be necessary.

Communication Skills:
Oral Communication: Clearly articulates thoughts; listens and seeks clarification; responds effectively to inquiries.
Written Communication: Writes clearly and informatively; able to read and interpret written information.

Customer Service: Maintains a positive attitude and responds to service requests and assistance.

Adaptability: Adjusts to changes in the work environment; effectively manages change, delays, or unexpected events.

Judgment: Demonstrates sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and communicate verbally.

The employee may occasionally be required to climb or balance; stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required for this role include close vision, peripheral vision, and the ability to adjust focus.

Salary Range: $27.00 per hour

Benefits: Eligible employees will have access to various benefits plans, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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