Housekeeping Team Lead

3 days ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Job Title: Housekeeping Inspector

Job Summary:

Kingsmill Resort is seeking a highly skilled and experienced Housekeeping Inspector to join our team. As a Housekeeping Inspector, you will be responsible for leading the guest room attendant group and ensuring that all daily assignments are completed in a timely manner. You will also be responsible for ensuring that all housekeeping standards are met and that rooms maintained by staff are at an acceptable quality for guests.

Key Responsibilities:

  • Lead the guest room attendant group and ensure that all daily assignments are completed in a timely manner.
  • Ensure that all housekeeping standards are met and that rooms maintained by staff are at an acceptable quality for guests.
  • Monitor staff in assigned area to ensure that work is being completed in a timely manner.
  • Reinforce great working practices and coach team members as necessary for areas that need to be improved upon.
  • Conduct one-on-one coaching sessions with staff to ensure they understand duties and are performing at expected levels.
  • Train all new staff regardless of employment status to include temporary, H2B and J-1 student staff hired to meet business demands and needs.
  • Conduct daily area inspections to ensure all work has been performed in area assigned.
  • Complete daily inspections of areas and provide timely feedback both positive and negative to staff.
  • Oversee and maintain assigned equipment and supplies to ensure repair and security.
  • Complete cleaning duties in area assigned as required during both busy season and off season.
  • Ensure huts and guest villas public areas are kept neat and clean and free of debris/nature life and housekeepers tools and items.
  • Keep neat and precise paperwork for assigned work area and staff and providing information to department management team.
  • Perform deep cleaning and general cleaning of areas assigned.
  • Restock the daily housekeeping supplies at the end of the shift.
  • Clean the café after morning line up (rotation schedule).
  • Assist the leadership team with monthly linen inventories.
  • Check daily DND list and put hanger on door; reports to dispatch by 2 PM.
  • Perform other duties as assigned by management.

Qualifications:

  • Valid driver's license with acceptable driving record.
  • Must be at least 18 years of age.
  • Eye for detail and unwavering commitment to quality is a must.
  • Interpersonal and communication skills.
  • Ability to lead a team.
  • General reading, writing and math skills.
  • General computer skills.
  • Ability to push/pull up to 500 lbs. and lift, or carry a minimum of 50 pounds, stoop, kneel, crouch, reach, bend at waist and perform repetitive foot and hand action, with the ability to stand and walk, as well as climb up and down stairs repetitively for up to an 8 hour shift.
  • High school diploma or GED.
  • Understand all aspects of housekeeping.
  • Minimum of 1 year housekeeping experience at a full-service hotel/resort.
  • Previous supervisory/inspector experience preferred.
  • Ability to work days, nights, weekend, holidays.


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