Customer Experience Specialist

6 days ago


Westminster, Colorado, United States Trimble Full time
Customer Experience Professional Job Description

The Customer Experience Professional (CEP) for App XChange at Trimble Integrations is a key role that requires expertise in App XChange solutions and their impact on our customer base. This position involves working across departments to deliver proactive support to our customers, including product knowledge, upselling, and renewals.

Key Responsibilities:
  • Be the primary contact and advocate for a subset of our App XChange customers.
  • Develop relationships and communicate regularly with key external decision-makers, including C-Suite executives.
  • Help drive App XChange customer satisfaction and ensure they are finding success with the platform.
  • Communicate product updates to App XChange customers/end users.
  • Provide customer feedback to internal product teams to drive improvements.
  • Communicate with strategic partners and internal teams in a clear, proactive, direct manner at all times.
Requirements:
  • BA/BS degree, preferred.
  • Previous account management and/or project management experience.
  • Knowledge of APIs and/or large database programs.
  • Experience in selling products to current customers.
  • A keen attention to detail.
  • Excellent written and verbal communication skills; ability to communicate up, down, and across the business.
  • Experience and success working directly with customers.
  • Demonstrable problem-solving and process improvement skills.
  • Proven analytical and problem-solving abilities.
  • A work-hard, play-hard mentality.
Preferred Qualifications:
  • Sage 300 CRE construction accounting software.
  • Spectrum by Viewpoint construction software.
  • Vista by Viewpoint construction management software.
  • Knowledge and experience with the phases of the construction life-cycle, including accounting practices and project management.
Compensation and Benefits:

Trimble provides a competitive compensation package, including a hiring range of $70,278 to $91,478, and comprehensive core benefits, including medical, dental, vision, life, disability, time-off plans, and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care, and commuter expenses, as well as paid parental leave and an employee stock purchase plan.

Trimble is proud to be an equal opportunity employer, committed to diversity and inclusion. We welcome and value our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy, national origin, marital status, genetic information, and all other legally protected characteristics.



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