Customer Experience Researcher

5 days ago


Westminster, Colorado, United States Trimble Full time
About the Role

We are seeking a skilled CX Researcher to join our team at Trimble CTCT. As a key member of our Customer Experience Research team, you will play a crucial role in guiding the design and development of our products through a deep understanding of user needs, behaviors, and motivations.

Key Responsibilities
  • Conduct comprehensive research and provide actionable insights to shape user-centric design solutions
  • Collaborate with product teams to clarify and align understanding of research goals and objectives
  • Design and execute user research studies using various methods (e.g., usability testing, user interviews, surveys, ethnographic research, A/B testing)
  • Analyze data to uncover user behaviors, needs, and motivations
  • Collaborate with UX Leads, Product teams, and the Data Insights group to grow and mature product analytics and quantitative research best practices
Requirements
  • Bachelor's or Master's degree in User Experience, Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field
  • 3+ years of experience in UX/CX research or a related role
  • Proven track record of conducting and leading various user research studies
  • Experience with a range of research methods and tools
About Trimble CTCT

CTCT is a dynamic and innovative research and development Trimble joint venture dedicated to delivering exceptional products and services that enhance user experiences for our customers in the civil construction, mining, and paving industries.



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