Self Storage Customer Service Manager

1 week ago


Belmar, New Jersey, United States Public Storage Full time

Company Overview

Public Storage stands as the leading name in the self-storage sector, currently expanding our team.

Compensation

Earn a competitive wage of $16.50 per hour.

Benefits

We offer a comprehensive Total Rewards package for our employees:

  • Flexible and Full-Time work schedules available from 9:30 AM to 6 PM (weekends until 5 PM).
  • Eligibility for Full-time Benefits after averaging 20+ hours per week, including Medical, Dental, Vision, 401k with matching contributions, paid time off, sick leave, and flexible spending accounts.
  • Company-paid life and accidental death insurance, along with exclusive discounts from vendors.
  • Mileage reimbursement for travel between properties or for other work-related duties.
  • On-site housing options may be available at select locations (eligibility based on performance and tenure).
  • Performance-based bonuses are available for our Property Managers.

Job Responsibilities

As a Property Manager, you will have the autonomy to operate at various locations, engaging with customers both indoors and outdoors.

  • Assess customer storage requirements and provide recommendations, including the sale of packing and moving supplies.
  • Conduct daily inspections of storage units to verify inventory and availability, ensuring readiness for rental.
  • Manage cash drawers and perform bank deposits as part of daily operations.
  • Assist customers in maintaining current payment status, including making reminder and collection calls when necessary.

Physical Requirements

Candidates must be capable of lifting and moving items weighing up to 35 pounds.

Property Managers should be prepared to spend up to 50% of their time in outdoor settings, which may include climbing stairs and opening large doors.

Daily maintenance tasks include cleaning and upkeep of both interior and exterior areas to maintain curb appeal.

Qualifications

Successful applicants typically come from customer service-focused sales backgrounds, including retail, restaurant, fast food, or other service-oriented industries.

Transportation Requirements

Employees must possess a valid driver's license and use their own vehicle for travel between work locations and other job-related activities (mileage reimbursement is provided).

Additional Information

Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Our team members have rated us highly for Career Growth, Work Culture, and Diversity and Inclusion.

Join Public Storage and become part of the top team in the self-storage industry.



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