Contact Center Representative

2 days ago


Frankfort, Kentucky, United States WesBanco Full time

We are seeking a talented Contact Center Representative to join our WesBanco team. As a key member of our contact center, you will play a vital role in providing top-notch customer service and support to our clients.

About the Opportunity

This is a full-time position offering a competitive salary of $45,000 - $60,000 per year, based on experience. In this role, you will be responsible for interacting with customers, resolving issues, and promoting our bank's products and services.

Key Responsibilities
  • Deliver exceptional customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and timely manner
  • Promote bank products and services to potential customers
  • Collaborate with other teams to ensure seamless customer experiences
Requirements
  • Bachelor's degree in Business, Communications, or related field (or equivalent experience)
  • Outstanding communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility to work various shifts, including evenings and weekends

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply.



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