Senior Account Coordinator
3 days ago
Key Responsibilities:
- Support Account Managers in renewing large commercial and national accounts.
- Provide superior service to clients, agents, and members.
- Expertise in system setup and liaison between Sales and other departments.
- Monday-Friday 8am-4:30pm.
- BRAND PERSONA: Demonstrates problem-solving, competent, friendly, and good communication skills.
- PROBLEM RESOLUTION: Serves as a liaison to facilitate prompt resolution of complex benefit issues.
- Handles service complaints and communicates with Account Manager.
- Manages task resolution process in Salesforce.
- Identifies problems and process improvement practices.
- OFFICE SUPPORT: Answers Account Manager, Client, Broker telephone calls/email.
- Subject matter expert in contacts within Select Health and liaison for Large Group Sales.
- OVERSEES Business Continuity contact process.
- REPORTS/DATA/PROJECTS: Assists in building and presenting membership reports.
- Responsible for other ad hoc reports as assigned.
- SALES SYSTEMS: Ensures accurate employer information in Salesforce.
- Works assigned Salesforce queues and signs-off on tasks in a timely manner.
- CONTRACTS: Assists in issuing accurate contracts within established timelines.
- MAINTAINS internal contract log for each Account Manager.
- LEADERSHIP: Demonstrates strong leadership skills and represents Sales in internal meetings.
- Mentors new hires and assists in high-level projects and workflow improvements.
- Acts as a liaison with Select Health's 3rd-party vendors.
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