Senior Account Coordinator

3 days ago


Frankfort, Kentucky, United States Intermountain Health Full time
Job Description

Key Responsibilities:



  • Support Account Managers in renewing large commercial and national accounts.
  • Provide superior service to clients, agents, and members.
  • Expertise in system setup and liaison between Sales and other departments.
  • Monday-Friday 8am-4:30pm.
  • BRAND PERSONA: Demonstrates problem-solving, competent, friendly, and good communication skills.
  • PROBLEM RESOLUTION: Serves as a liaison to facilitate prompt resolution of complex benefit issues.
  • Handles service complaints and communicates with Account Manager.
  • Manages task resolution process in Salesforce.
  • Identifies problems and process improvement practices.
  • OFFICE SUPPORT: Answers Account Manager, Client, Broker telephone calls/email.
  • Subject matter expert in contacts within Select Health and liaison for Large Group Sales.
  • OVERSEES Business Continuity contact process.
  • REPORTS/DATA/PROJECTS: Assists in building and presenting membership reports.
  • Responsible for other ad hoc reports as assigned.
  • SALES SYSTEMS: Ensures accurate employer information in Salesforce.
  • Works assigned Salesforce queues and signs-off on tasks in a timely manner.
  • CONTRACTS: Assists in issuing accurate contracts within established timelines.
  • MAINTAINS internal contract log for each Account Manager.
  • LEADERSHIP: Demonstrates strong leadership skills and represents Sales in internal meetings.
  • Mentors new hires and assists in high-level projects and workflow improvements.
  • Acts as a liaison with Select Health's 3rd-party vendors.

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