Field Services Technician II
2 days ago
DAS Health is seeking an experienced Field Services Technician II to provide onsite technical support for all Managed Service Provider (MSP) zones in the Lakewood, New Jersey area.
Key Responsibilities- Provide remote break-fix support and technical solutions for clients in the Lakewood, NJ area.
- Update Salesforce and Sharepoint with daily activities and maintain client relationships.
- Undergo ongoing MSP product training and support new products.
- Act as a backup for clients not in their zone and provide Citrix User Support and Administration.
- Perform other duties as assigned.
- Bachelor's degree in Information Science, Computer Science, Engineering, or equivalent degree.
- Minimum of 3 years of technical experience.
- Citrix End user support and administration.
- Availability to travel to local offices as needed.
- Firm understanding of small/medium business technology and business acumen related to small/medium businesses.
- Excellent writing and communication skills.
- Demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation.
- Ability to facilitate technical meetings and convey technical information to non-technical staff.
- Proactive communicator with all levels of staff and management.
- Self-motivated with exceptional customer service orientation and dedication to meeting deadlines.
- Excellent organization, time management, and analytical skills.
- Proven history of balancing multiple priorities and adapting to changing focus.
- Embrace accountability and encourage others to do the same.
- Excellent time management skills and familiarity with time tracking.
- Competitive pay with discretionary bonus opportunities.
- Flexible Time Off.
- Continued Education Reimbursements.
- Company Paid Health Benefits for employees and family.
- 401k with Employer Match.
- Mental Health Services.
- Parental Leave.
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