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Technical Support Specialist II
2 months ago
DAS Health, a prominent name in the Health IT and management solutions sector, is on the lookout for a skilled Technical Support Specialist II to provide exceptional onsite assistance for our clientele.
This Technical Support Specialist II (FLSA Non-Exempt role) will be responsible for delivering comprehensive technical support across various zones, ensuring that our clients receive top-tier service. The role encompasses remote troubleshooting, asset oversight, technical solutions, and sales inquiries.
Work Schedule: Standard business hours, Monday through Friday.
Work Environment: On-site
Key Responsibilities:
- Document daily activities in Salesforce and Sharepoint.
- Provide assistance and support to all clients as required.
- Engage in ongoing training for MSP products, support new offerings, and achieve proficiency in all relevant areas.
- Serve as a backup for clients outside of their designated zone.
- Administer and support Citrix users.
- Perform additional tasks as assigned.
Qualifications:
- A bachelor's degree in Information Science, Computer Science, Engineering, or a related field is preferred.
- A minimum of 3 years of relevant technical experience is essential.
- Experience in Citrix user support and administration.
- Willingness to travel to local offices as necessary.
- Strong understanding of technology applicable to small and medium-sized businesses.
- Excellent written and verbal communication skills.
- Proven ability to create detailed technology analysis documents and instructional materials.
- Capability to lead technical discussions and convey complex information to non-technical personnel.
- Proactive communicator with the ability to engage with all levels of staff and management.
- Self-driven with a strong customer service focus and commitment to meeting deadlines.
- Exceptional organizational, time management, and analytical skills.
- Demonstrated ability to manage multiple priorities and adapt to changing demands.
- Embrace accountability and inspire others to do the same.
- Strong time management skills and familiarity with time tracking systems.
What We Provide:
For full-time positions, we offer:
- Remote work options (unless otherwise specified) with a work-from-home allowance.
- Competitive compensation with potential bonus opportunities.
- Flexible time off policies.
- Reimbursement for continued education.
- Comprehensive health benefits for employees and their families.
- 401k plan with employer matching.
- Mental health support services.
- Parental leave benefits.
About DAS Health:
DAS Health stands as a leading provider of Health IT and management solutions, serving as a trusted advisor to numerous physician groups, hospitals, and healthcare systems across North America. For over two decades, DAS Health has been dedicated to bridging the gap between regulatory compliance, business objectives, and personalized service, empowering clients to enhance patient-centric care, safeguard their revenues, and boost profitability.
As part of our commitment to safeguarding the privacy of our applicants, we encourage you to review our privacy notice and acknowledge your understanding of our policies during the application process. This demonstrates your alignment with our values and your awareness of how we manage and protect your personal information.